Room Attendant Summer Season 2027 Temporary Unrestricted (Full time)

Fairmont; Victoria; On-site; CAD 37,000 - 42,000; Full time

Job summary

Fairmont Empress is seeking a Room Attendant for the Summer Season 2027 in Victoria, BC. This full-time, year-round role involves maintaining pristine guest rooms and delivering outstanding service in a luxury hotel setting.

Responsibilities include cleaning, restocking supplies, and ensuring rooms meet brand standards while adhering to safety guidelines. Prior experience in a luxury environment is an asset; strong guest communication is essential.

Qualifications

• High School diploma or equivalent required.
• Experience in a luxury hotel is an asset.
• Strong English communication skills required.

Responsibilities

• Provide professional, friendly, engaging service to guests.
• Clean guestrooms: dust, make beds, replenish supplies, vacuum, bathrooms.
• Handle cleaning supplies and equipment properly; update room status.
• Follow departmental policies and service standards and report maintenance.

Skills

Unsupervised work

Guest service

English fluency

Speak to guests

Luxury hotel experience

Education

High School diploma

Vocational training

Job description

Room Attendant Summer Season 2027 Temporary Unrestricted (Full time)

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2025 & 2026 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold roomsand a newly renovated lounge are ready to accommodateguests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Clean all assigned guestrooms including: dusting, making beds, removing soiled linen from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window, cleaning, replenishing rooms with supplies
• Proper usage of cleaning supplies and equipment
• Update and record all cleaned rooms
• Follow departmental policies and procedures and service standards
• Report necessary maintenance items
• Other duties as assigned
• Hourly par rate of $26.53to $30.32

Your experience and skills include:

• Proven ability to work well unsupervised at a fast pace while maintaining quality standards
• Commitment to provide excellent service and exceed guests' expectations
• High School diploma, vocational training and/or 1 year work experience
• Good working knowledge of the English language
• Previous experience in luxury hotel environment is an asset
• Must be comfortable speaking to guests

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking
• Frequent bending and kneeling
• Frequent carrying and lifting up to 75lbs
• Frequent pushing and pulling up to 50lbs

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment:

Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS