Room Attendant | Part Time | Novotel Toronto Centre

Silver Hotel Group; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A family-owned hotel management company in Toronto is seeking a part-time Room Attendant to ensure guest satisfaction through effective cleaning and maintenance of guest rooms. The ideal candidate must be physically fit, possess strong attention to detail, and have excellent customer service skills. This role requires flexibility to work weekdays, weekends, and holidays as needed, in a fast-paced and dynamic environment.

Benefits

Education Reimbursement

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Hotel Stay Discounts

Qualifications

• Ability to perform lifting and moving of objects up to 25 pounds.
• Capacity to work in various positions for extended periods.
• Availability to work on weekends and holidays.

Responsibilities

• Prepare rooms for cleaning.
• Replenish supplies in guest rooms.
• Attend to guest requests and complaints.
• Maintain standards of cleanliness and organization.

Skills

Physical stamina

Attention to detail

Customer service skills

Job description

Room Attendant - Novotel Toronto

We are currently looking for a Part Time Room Attendant. The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

What We Offer

• Work with like‑minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast‑paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

• Enter and prepare the room for cleaning.
• Make the bed(s) according to hotel standards.
• Replenish guestroom and bath supplies.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
• Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required.
• Maintain work area and equipment according to hotel standards.
• Attend to guest calls, guest requests /guest complaints in the area assigned to him.
• Responsible for achieving and exceeding guest satisfaction.
• Other duties as assigned.

What We Are Looking For…

• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination.
• Must be available to work weekdays, weekends, and holidays as required.

Novotel Toronto Centre

Newly renovated Novotel Toronto is nestled in the historic district of Old Town Toronto. At Novotel Toronto Centre variety of services makes any stay exceptional with a true European touch. The Hotel is minutes from Toronto’s major attractions, theatre and concert facilities, Harbourfront and a myriad of shopping and dining options. Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Our unique bedding is a major asset in all 262 rooms of the hotel. Café Nicole & Lounge Bar serves dishes from our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting. It’s a 4‑star comfort in the heart of the St. Lawrence Neighborhood with cobblestone streets and gastronomical international treats from the market.

About Us

Silver Hotel Group (SHG) is a family‑owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select‑service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture. https://www.silverhotelgroup.com/

Human Resources

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier‑free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905‑362‑9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.