Room Attendant

Easton's Group of Hotels; Northwestern Ontario; On-site; CAD 35,000 - 48,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join their housekeeping team. This role focuses on ensuring guest satisfaction through meticulous cleaning and servicing of rooms and common areas. The ideal candidate will thrive in a fast-paced environment and possess a strong attention to detail, ensuring that every guest has a comfortable and enjoyable stay. With a commitment to equity, diversity, and inclusion, this company fosters a supportive workplace where your contributions are valued and recognized. If you are passionate about delivering exceptional service and being part of a dynamic team, this opportunity is perfect for you.

Benefits

Hotel Discounts at Marriott hotels globally

Health & Dental Benefits

Personal Days & Time Off for Work Anniversary

Career Development

Auto and Home Insurance Discount

CAA Discount

Goodlife Discount

Perkopolis – Discount Program

Pocket Pills Discount

Qualifications

• Basic reading, writing, and math skills required.
• Some housekeeping experience preferred.

Responsibilities

• Clean and service assigned rooms according to established standards.
• Respond to guest complaints and ensure corrective action is taken.
• Monitor and control supplies and amenities to minimize waste.

Skills

Attention to detail

Teamwork

Problem solving

Organizational skills

Friendly and hospitality focused

Education

Basic reading and writing skills

Some housekeeping experience

Job description

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About The Hotel

TownePlace Suites Thunder Bay is a modern, all-suite hotel located on the Harbour Expressway off the Trans-Canada Highway, offering a perfect blend of comfort and convenience for both short and extended stays. Guests enjoy spacious suites featuring fully equipped kitchens, ergonomic workstations, and complimentary Wi-Fi. Our hotel provides an inviting atmosphere with amenities like a free breakfast buffet, a 24-hour In A Pinch Market, an indoor pool, and a fitness centre. With easy access to local attractions like Chapples Golf Course, Thunder Bay Country Club, and Thunder Bay International Airport, TownePlace Suites is ideal for both business and leisure travelers.

What do we offer?

• Hotel Discounts at Marriott hotels globally
• Health & Dental Benefits
• Personal Days & Time Off for Work Anniversary
• Career Development
• Auto and Home Insurance Discount
• CAA Discount
• Goodlife Discount
• Perkopolis – Discount Program
• Pocket Pills Discount

Job Overview

Clean guest rooms and/or other assigned areas in a timely and thorough manner to ensure total guest satisfaction.

Duties And Responsibilities

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.
• Maintains linen cart and supplies neat and organized to department standards.
• Maintains security of equipment, keys and supplies issued each day.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards.

Qualifications And Requirements

• Basic reading, writing, and math skills.
• Some housekeeping experience.
• Friendly and hospitality focused.
• Attention to detail.
• Ability to work under pressure in a fast paced, stressful environment.
• Organizational skills.
• Teamwork.
• Problem solving.