Rogers Customer Service Sales Representative

Moonshot Marketing; Burnaby; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in telecommunications is looking for a customer-focused Sales Representative. This role is perfect for those who thrive on helping others and creating positive customer experiences. You will be the first point of contact for customers, providing support for billing inquiries, service changes, and troubleshooting. With a strong emphasis on communication and problem-solving, you will educate customers on products and services while ensuring their needs are met. Join a supportive team environment that values your contributions and offers opportunities for career advancement. If you're ready to make a difference in customers' lives, this is the opportunity for you!

Benefits

Competitive hourly pay

Performance-based incentives

Ongoing training and development

Paid vacation

Company benefits

Networking opportunities

Qualifications

• Passion for customer service and helping people find solutions.
• Strong communication and problem-solving skills with a positive approach.

Responsibilities

• Provide friendly and knowledgeable support as the first point of contact.
• Assist customers with billing inquiries and technical support.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Multitasking

Education

Experience in Customer Service

Job description

We are committed to delivering exceptional customer service while representing one of Canada’s most trusted telecommunications brands. As an Authorized Rogers Representative, we take pride in helping customers stay connected by providing personalized solutions that fit their needs.

We are seeking a customer-focused, solution-oriented professional who is passionate about delivering exceptional service and representing the Rogers brand with excellence. If you thrive on helping others, resolving concerns, and creating positive customer experiences, this is the perfect opportunity for you!

Rogers Customer Service Sales Representative will:

1. Be the first point of contact for customers, providing friendly and knowledgeable support.
2. Assist customers with billing inquiries, service changes, troubleshooting, and technical support to ensure a seamless experience.
3. Listen actively to customer needs and recommend Rogers’ telecommunications solutions, including wireless, internet, TV, and home phone services.
4. Resolve customer concerns efficiently with patience, professionalism, and a solutions-oriented approach.
5. Educate customers on new products, promotions, and features to help them get the most out of their services.
6. Process service activations, upgrades, and account changes with accuracy and attention to detail.
7. Maintain up-to-date knowledge of products, services, and policies to provide expert guidance.

Successful candidate is someone who has:

1. A passion for customer service and helping people find the right solutions.
2. Strong communication and problem-solving skills with a positive, empathetic approach.
3. Ability to handle inquiries, troubleshoot issues, and de-escalate concerns professionally.
4. Experience in customer service, retail, or call center environments is an asset but not required.
5. Comfort working in a fast-paced, team-oriented environment with the ability to multitask.
6. A proactive, solutions-focused mindset with a willingness to learn and adapt.
7. Availability for flexible shifts, including evenings, weekends, and holidays.

Why work with us?

1. Competitive hourly pay, performance-based incentives.
2. Ongoing training and development to help you build a successful career.
3. A supportive team environment where your contributions are valued.
4. Opportunities for career advancement within a growing company.
5. The chance to represent a leading Canadian telecommunications brand and make a difference in customers’ lives.
6. Paid vacation, company benefits, industry events, networking opportunities, and much more!

If you are ready to build a rewarding career in customer service and sales, we want to hear from you!