Robotics Applications Engineering Lead

Avidbots Corp.; Kitchener; On-site; CAD 120,000 - 160,000; Full time

Job summary

Avidbots is seeking a Manager, Applications Engineering to lead the Applications Engineering team. You will guide engineers in investigating field-reported robotic software issues, analyze usage patterns, and run engineering prototype trials across customer sites.

You will collaborate with Engineering, Product, Technical Services, Customer Success, and Production to resolve field and production issues quickly, while driving continuous improvement and training across teams.

Qualifications

• BSc or graduate degree in Computer Science, Engineering, or equivalent.
• 5+ years of industry experience in Applications Engineering, Technical Support, or related
• 3+ years of people leadership experience (managing Applications engineering or QA teams)
• Strong background in troubleshooting and resolving complex, production-scale application issues
• Demonstrated ability to critically analyze and make prioritization decisions in high-stakes, time-sensitive situations with minimal oversight
• Proven success partnering cross-functionally to support new product and feature rollouts
• Excellent verbal and written communication skills, able to explain complex technical concepts to both technical and non-technical stakeholders
• Experience with robotics or autonomous systems, or a strong interest in the field
• Enjoys working in small teams with big dreams

Responsibilities

• Lead, build, and grow a team of Applications Engineers through technical direction, coaching, hiring, and performance management
• Lead the triage process and maintain backlog quality for robot software/system issues reported from the field and production
• Work closely with Engineering to analyze robot field usage and performance metrics to support issue investigation and identify opportunities for product improvement
• Partner with Engineering, Product, Technical Services, Customer Success, and Production to ensure field and production issues are resolved in a timely manner
• Work closely with engineering to conduct alpha and beta trials of new features across customer sites and verticals
• Build a continuous improvement culture by leveraging AI tools, automating workflows, leading root cause analysis and team retrospectives
• Communicate critical field issues to cross-functional stakeholders, conveying complex technical concepts to varying levels of the organization
• Deliver internal training on robot systems applications and field best practices to technical support and other operations teams

Skills

Team leadership

Cross-functional collaboration

Troubleshooting

Prioritization

Communication

Education

BSc or Higher in CS/Engineering

Tools

Linux

ROS

C++

Python

Bash

Jira

Confluence

Google Suite

Job description

Avidbots is seeking a Manager, Applications Engineering to lead the Applications Engineering team. You will guide engineers in investigating field-reported robotic software issues, analyze usage patterns, and run engineering prototype trials across customer sites.

You will collaborate with Engineering, Product, Technical Services, Customer Success, and Production to resolve field and production issues quickly, while driving continuous improvement and training across teams.