RN Clinical Communication Coordinator

The Methodist Hospital; Niagara Falls; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare institution is seeking an RN Clinical Communications Coordinator to facilitate patient care during transplantation. The role involves coordinating evaluations, ensuring effective communication with healthcare teams, and advocating for patients. Candidates must possess a Bachelor's degree in Nursing and an RN license. This position offers a dynamic work environment focused on patient-centered care and teamwork.

Qualifications

• Bachelor's degree or higher in Nursing from an accredited institution.
• Minimum of one year of nursing healthcare experience.
• RN license for Texas or a compact state, obtained within 60 days.

Responsibilities

• Facilitate and coordinate patient care during all phases of transplantation.
• Communicate with candidates, physicians, healthcare providers, and team members regarding patient status.
• Advocate for patients and families, addressing clinical and ethical concerns.

Skills

Communication

Organizational Skills

Critical Thinking

Problem-Solving

Detail-Oriented

Education

Bachelor's degree in Nursing

Tools

Microsoft Office

Job description

Overview

At Houston Methodist, the RN Clinical Communications Coordinator is a registered nurse responsible for facilitating and coordinating patient care during all phases of transplantation. This position provides professional nursing care to a diverse patient population and interacts with all members of the interprofessional transplant team to ensure coordination of care. Responsibilities include identifying transplant candidates upon referral, coordinating evaluations, assessing and triaging calls, facilitating clinic activity, and documenting all patient care issues.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED

Refer to departmental "Scope of Service" and "Provision of Care" plans for details on primary age groups and populations served.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service demonstrating I CARE values: INTEGRITY, COMPASSION, ACCOUNTABILITY, RESPECT, EXCELLENCE.
• Practice the Caring and Serving Model.
• Deliver personalized service using HM Service Standards.
• Ensure exceptional patient experiences following Standards of Practice including Positive Language (AIDET, Managing Up, Key Words).
• Collaborate effectively with healthcare professionals to ensure seamless communication and patient experience.
• Involve patients in shift/handoff reports and care planning.
• Support organizational vision, mission, and I CARE values.

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Serve as the department's voice via frontline telephonic communication, modeling interprofessional communication and establishing relationships with patients and families. Identify and respond to clinical, psychosocial, and economic needs during all transplant phases.
• Communicate with candidates, physicians, healthcare providers, payors, and team members regarding patient status. Provide telephonic education on transplant and organ donation topics.
• Promote teamwork, anticipate team needs, offer assistance proactively, and contribute to employee satisfaction.

SERVICE ESSENTIAL FUNCTIONS

• Follow patient- and family-centered care standards. Coordinate evaluation processes for transplant candidates and contribute to patient satisfaction goals.
• Advocate for patients and families, addressing clinical and ethical concerns, and providing education on disease, candidacy, donation options, regulations, and process responsibilities.
• Ensure timely communication of referral and evaluation status to patients and physicians.
• Review patient data, communicate results, coordinate diagnostics and hospitalizations, and monitor candidate re-evaluation needs.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Identify suitable candidates, evaluate contraindications, and communicate findings with the transplant team.
• Update candidates on listing status and monitor patient status per standards. Document all interactions thoroughly and ensure compliance with regulatory requirements.

FINANCE ESSENTIAL FUNCTIONS

• Validate insurance coverage, support financial approvals, and manage documentation to meet financial and departmental targets.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participate in quality improvement initiatives, seek educational opportunities, and apply evidence-based practices. Maintain ongoing personal development plans.

This description is not exhaustive; additional duties may be assigned as needed. Houston Methodist reserves the right to revise job responsibilities.

Qualifications

EDUCATION

• Bachelor's degree or higher in Nursing from an accredited institution.

WORK EXPERIENCE

• Minimum of one year of nursing healthcare experience.

License/Certification

REQUIRED LICENSES AND CERTIFICATIONS

• RN license for Texas or a compact state, obtained within 60 days.
• OR RN-Temp license within 60 days.
• BLS certification (AHA).

Knowledge, Skills, and Abilities

• Demonstrates necessary skills and competencies, with ongoing assessments.
• Proficient in English, with effective communication skills.
• Skilled in managing complex care issues, prioritization, and triage.
• Highly organized, detail-oriented, self-directed, and able to work independently.
• Strong assessment, organizational, and problem-solving skills.
• Ability to exercise judgment and work autonomously, using critical thinking.
• Participates in community and educational activities.
• Working knowledge of Microsoft Office suite.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Scrubs and business casual are required; no uniform or other attire specified.

ON-CALL

• No on-call requirement specified.

TRAVEL

• No travel required within or outside Houston area.

Company Profile

Houston Methodist Hospital, founded in 1919, is nationally recognized and affiliated with Cornell University and New York-Presbyterian. It has been ranked highly by U.S. News & World Report and is Texas's top hospital. It invests heavily in research and offers advanced medical and surgical care with extensive facilities and staff.