RMA Operations Coordinator

GE Vernova; Markham; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading company in the energy sector is seeking an RMA Operations Coordinator in Markham. The role involves managing customer product returns, coordinating with various teams, and ensuring service inventory organization. Ideal candidates will have a college degree and at least two years of experience in a technical or customer support environment.

Qualifications

• Completion of college diploma or university degree.
• Minimum 2 years of experience in manufacturing technical or customer support.

Responsibilities

• Process customer RMA requests utilizing system tools.
• Coordinate with teams to manage returns and disputes efficiently.
• Maintain organization of service inventories and drive inventory activity.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Analysis Skills

Leadership Experience

Education

College diploma or university degree

Tools

Salesforce

SAP

Job description

The Return Material Authorization (RMA) Operations Coordinator is responsible for coordinating the execution of customer product returns to factory and perform tasks associated with customer repair and customer support. The RMA Operations Coordinator role is full time on site.

Job Description

• Process customer RMA requests utilizing all necessary workflows and system tools to generate & manage in ERP system including initiating advance replacement order request.
• Coordinate with various internal and external GE teams to manage return and disputes of customer RMAs in a timely manner.
• Own all aspects of CRM (LSN) request management.
• Manage customer material disposal process.
• Perform removal of items / parts serial numbers in ERP install base after repair investigation when required.
• Submit requisition for parts tools equipment maintenance and third-party vendors.
• Management of special customer care program.
• Process various concession workflows.
• Review & process payments for RMA service charges including return for credit credit & rebill processes.
• Investigate RMA invoice disputes or errors action accordingly.
• Coordinate with Service & Repair Technicians and across functions to ensure availability of material for repairs in a timely manner including maintenance of min / max material levels.
• Maintain organization of service inventories including driving yearly physical inventory activity to ensure integrity and minimal variance.
• Control ship authorization of ERP obsolete items as required.
• Perform inspection and receipt process on incoming customer repair material.
• Coordinate with third party logistics (ie. freight forwarder customs broker) as required.
• Any other tasks associated with customer repairs and customer support.

Qualification / Requirements :

• Completion of college diploma or university degree
• Minimum 2 years of progressive experience in manufacturing technical or customer support environment

Desired Characteristics :

• Previous experience with CRM tool (Salesforce)
• Excellent verbal and written communications skills
• Able to work in a dynamic and fast changing environment
• Strong problem-solving ability
• Previous SAP experience
• Ability to work effectively on a team and lead by positive example
• Strong sense of urgency

Additional Information

Relocation Assistance Provided : No

Required Experience :

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management