Risk Project Coordinator

Manulife/John Hancock; Toronto; Hybrid; CAD 113,000 - 163,000; Full time

Job summary

Manulife/John Hancock is seeking a Risk Project Coordinator to support ITS&BR in Group Functions Technology. This hybrid role requires three days onsite at the Toronto office and involves modeling workflows, documenting SDLC gates, and representing the Line 1b team in gating meetings.

The ideal candidate has 5+ years in PMO/BA roles with strong process-mapping and communication skills. The position emphasizes cross-functional collaboration, risk awareness, and a detail-oriented approach to

Qualifications

• 5+ years of experience in a Project Coordinator, PMO Analyst, Business Analyst, or related role.
• Experience creating and maintaining process flows, workflows, and diagrams using Microsoft Visio or similar tools; Ability to translate complex processes into clear visual workflows.
• Knowledge of Project Management Office (PMO) practices, methodologies, and governance processes.
• Understanding of the Software Development Life Cycle (SDLC).
• Exposure to Risk Framework
• Strong organizational, time management, and multitasking skills.
• Excellent written and verbal communication skills; Strong attention to detail and documentation quality.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.

Responsibilities

• Model workflows and handoffs across Risk Line 1b teams supporting Group Functions Technology.
• Define the interactive model between Risk Line 1b and other Support Service teams.
• Document the SDLC/Agile process and gating requirements for GFT initiatives and incorporating Risk.
• Represent the Line 1b team in project gating meetings and committees.

Skills

PMO practices

Process mapping

SDLC understanding

Visio

Risk management

Cross-functional teamwork

Excellent communication

Microsoft Office

Tools

Microsoft Visio

MS Office (Excel/PowerPoint)

Job description

The Risk Project Coordinator in Manulife Group Functions Technology (GFT) IT Security & Business Resilience (ITS&BR) team provides project support for ITS&BR producing and analyzing internal current state operating workflows for GFT Shared Services and assisting in designing the target state operating models by assessing operational inefficiencies. This is a hybrid position requiring 3 days onsite in the Toronto office.Position Responsibilities:Modeling workflows and handoffs across Risk Line 1b teams supporting Group Functions Technology.Defining the interactive model between Risk Line 1b and other Support Service teams.Documenting the SDLC/Agile process and gating requirements for GFT initiatives and incorporating Risk.Representing the Line 1b team in project gating meetings and committees.Required Qualifications:5+ years of experience in a Project Coordinator, PMO Analyst, Business Analyst, or related role.Experience creating and maintaining process flows, workflows, and diagrams using Microsoft Visio or similar tools; Ability to translate complex processes into clear visual workflows.Knowledge of Project Management Office (PMO) practices, methodologies, and governance processes.Understanding of the Software Development Life Cycle (SDLC).Exposure to Risk FrameworkStrong organizational, time management, and multitasking skills.Excellent written and verbal communication skills; Strong attention to detail and documentation quality.Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.Ability to work effectively with cross-functional business and technology teams.Preferred Qualifications:Exposure to project management methodologies such as Agile, Waterfall, or Hybrid delivery models.Familiarity with project governance, issue tracking, and status reporting.Experience supporting risk, compliance, or control-related initiatives including knowledge of risk management concepts and information risk processesWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-HybridThe role being advertised is an existing vacancy.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .Referenced Salary LocationToronto, OntarioWorking ArrangementHybridSalary range is expected to be between$113,000.00 CAD - $163,000.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .