IT Business Analyst

Manulife John Hancock; Toronto; Hybrid; CAD 86,000 - 136,000; Full time

Job summary

Manulife/John Hancock is seeking an experienced data and analytics professional to design and deliver innovative solutions that strengthen Global Risk Management capabilities. You will shape data, analytics, and workflow tools to support risk functions and enable better decision making across the enterprise.

The role involves collaborating in agile environments, documenting requirements, and guiding stakeholders while prioritizing training and knowledge transfer.

Qualifications

• 8+ years of experience in analytics, technology, or risk-related roles.
• Strong experience with SQL querying, data modeling, and dashboards in BI tools.
• Bachelor-level degree in CS, Mathematics, Analytics or related field (Master’s an asset).
• Expertise in system design, business analysis, and user acceptance testing.
• Excellent problem-solving and stakeholder management skills.
• Solid understanding of operational and regulatory risk reporting.

Responsibilities

• Develop business requirements, technical specifications, and documentation for Risk Technology initiatives.
• Analyze complex data sets and design data-driven solutions with management partners.
• Perform cost/benefit analyses to support budgeting and resourcing decisions.
• Facilitate process reviews and identify training needs for new systems or workflows.
• Lead or collaborate in agile environments to deliver iterative value and testing.
• Communicate effectively and train team members and stakeholders.

Skills

Analytical thinking

Stakeholder management

Communication skills

Problem solving

Verbal/written communication

Education

Bachelor's degree in CS/Math/Analytics

Tools

SQL

Tableau

Power BI

Qlik

Visual Studio Code

GitHub Copilot

Job description

The Risk Technology team at Manulife is seeking a seasoned data and analytics professional to help design and deliver innovative technology solutions that strengthen our Global Risk Management capabilities. In this role, you will shape how data, analytics, and workflow tools support critical risk functions across the enterprise-directly contributing to our mission of making decisions easier and lives better. You'll have the opportunity to work on complex business problems, influence cross-functional stakeholders, and help modernize risk processes through cutting‑edge data and technology practices. This is an ideal opportunity for someone passionate about solving challenges with data and driving meaningful impact at scale.

Position Responsibilities:

• Develop comprehensive business requirements, technical specifications, and documentation for Risk Technology initiatives.
• Analyze complex data sets and partner with management to design innovative, data‑driven solutions.
• Conduct cost/benefit analyses to support strategic decision‑making, budgeting, and resourcing.
• Facilitate process reviews and identify training needs related to new system implementations or workflow enhancements.
• Lead or collaborate in agile environments to deliver iterative business value and support acceptance testing standards.
• Serve as an effective facilitator, communicator, and trainer for team members and business stakeholders.
• Research, evaluate, and document business issues related to workflows, processes, and system design.

Required Qualifications:

• 8+ years of relevant experience in analytics, technology, or risk-related roles
• Strong experience with SQL querying, data modeling, and building dashboards in BI tools (Qlik, Tableau, or Power BI)
• Bachelor's degree in Computer Science, Mathematics, Analytics, or related field (Master's degree is an asset)
• Expertise in system design, business analysis, and user acceptance testing
• Excellent problem‑solving, verbal/written communication, facilitation, and stakeholder management skills
• Solid understanding of Operational Risk and Regulatory Risk reporting methods
• Experience in using AI assistance for expediting SDLC (e.g. Visual Studio Code, GitHub CoPilot, Claude Code)
• Strong grounding in statistical analysis and data inference

Preferred Qualifications:

• Experience with eGRC tool like Archer
• Knowledge of agile project management methodologies and workflow design
• Ability to influence and negotiate with stakeholders across functions and levels
• Ability to translate complex business needs into technical solutions
• Experience delivering training or writing technical tutorials

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience