Risk & Controls Manager - 6-month Contract

Centrica plc; Windsor; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Risk & Controls Manager for a 6-month contract. This dynamic role involves leading risk management across customer experience and digital initiatives. You'll collaborate with teams to ensure compliance and protect brand integrity while shaping governance practices. If you are passionate about customer fairness and navigating regulatory landscapes, this is an exciting opportunity to make a significant impact in a forward-thinking organization committed to sustainability and innovation. Join a team where your insights matter and your growth is prioritized.

Benefits

Flexible Work Arrangements

Health and Wellness Programs

Professional Development Opportunities

Employee Assistance Programs

Qualifications

• Strong background in risk and compliance in regulated environments.
• Excellent understanding of regulatory expectations relevant to customer fairness.
• Proactive and organized with strong communication skills.

Responsibilities

• Champion risk identification and mitigation for customer journeys and campaigns.
• Lead risk forums and engage with senior stakeholders.
• Translate complex risk matters into practical recommendations.

Skills

Risk Management

Compliance

Customer Experience

Marketing Operations

Stakeholder Engagement

Regulatory Understanding

Education

Risk Management Qualification (ISO 31000)

Degree in Business or Related Field

Tools

Risk Dashboards

Risk Registers

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

About your role:

We’re looking for a confident, detail-driven Risk & Controls Manager to join us on a 6-month contract and lead the identification, assessment, and management of customer-facing risk across the Customer Experience and Digital landscape at British Gas Energy.

This is a highly visible role where you'll operate as a trusted advisor-ensuring customer communications, campaigns, digital journeys, and experience initiatives are designed and delivered with the right level of risk awareness, regulatory alignment, and reputational protection. You'll work closely with the Enterprise Risk Management (ERM) team to ensure that functional risks are aligned with the broader organisational risk appetite and governance framework.

You’ll collaborate across teams to surface risks early, shape mitigation plans, and embed good governance practices that align with customer trust, compliance expectations, and brand integrity. You’ll also lead risk forums and reporting, engage with senior stakeholders, and help drive a culture of proactive risk management across the CX & Marketing function.

This role is your opportunity to shape how our brand manages risk across its most visible, customer-facing areas-ensuring our campaigns, communications, and customer journeys are trusted, transparent, and fair. If you’re passionate about doing the right thing for customers and enjoy navigating the space between regulation, reputation, and experience - while embedding enterprise-wide risk alignment - this is the perfect role for you.

Your responsibilities:

• Champion the identification and mitigation of risks related to customer journeys, marketing campaigns, digital engagement, and external communications.

• Ensure the CX & Marketing function operates in alignment with the risk guidelines and methodologies established by the Enterprise Risk Management (ERM) team, supporting consistency and integration of risk governance across the organisation.

• Own the monthly CX & Marketing Risk Forum, driving senior-level engagement and supporting action owners through mitigation and resolution.

• Translate complex risk and compliance matters into clear, practical recommendations for marketing, digital and customer engagement teams.

• Monitor regulatory, reputational, and operational risks impacting customer experience-providing early warnings and trend identification aligned to ERM insights and frameworks.

• Develop a comprehensive view of CX controls, identifying existing gaps and leading a full end-to-end control reconciliation.

• Act as the key point of contact for CX, Digital and Marketing risk, controls, and audit queries-providing expert support on campaign reviews, customer content, and new initiatives.

• Support campaign and journey review processes to ensure outputs align with regulatory, reputational, and fairness standards.

• Serve as the CX representative for resilience tracking, ensuring customer experience considerations are embedded in business continuity, crisis response, and operational recovery planning.

• Deputise where needed for Heads of (L5) and Directors (L4) in relevant governance and risk forums - confidently articulating complex risk issues and representing CX & Customer engagement interests at a senior level.

• Build relationships across Portfolio, Marketing, Digital, Product, and Customer Comms to embed risk-aware thinking into day-to-day planning and decision-making.

• Align local governance activity with Group Risk, Compliance, and Enterprise Risk Management teams, supporting internal audits, risk maturity assessments, and readiness exercises.

Here's what we’re looking for:

• Strong background in risk, compliance, customer experience, marketing operations, or similar roles in a regulated environment (e.g. energy, financial services, telecoms).

• Excellent understanding of regulatory expectations relevant to customer fairness, data protection, and marketing compliance (e.g. Ofgem, FCA, GDPR).

• Experience working within or closely aligned to an ERM framework.

• Risk Management qualification desirable (e.g. ISO 31000).

• Experience supporting or leading risk forums, governance processes, or risk management frameworks.

• Confident grasp of power utilities, retail energy, and oil & gas industry trends and emerging threats is useful.

• Ability to translate regulatory or technical risk issues into clear, actionable insights for non-technical audiences.

• Strong influencing and relationship-building skills-confident engaging with senior stakeholders and cross-functional teams.

• Proactive and organised, with excellent written communication and reporting capabilities.

• Familiarity with risk tools, dashboards, or documentation frameworks (e.g. risk registers, controls libraries) is an advantage.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.