Revenue Operations Manager

Lightspeed Commerce, Inc.; Montreal (administrative region); Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Equity options

Flexible paid time off

Remote/hybrid work policies

Pension contributions

Job summary

Lightspeed Commerce, Inc. is seeking a Manager of Revenue Operations for the B2B unit in a hybrid/remote setting. You will build and lead a high-performing RevOps team, guiding GTM strategic planning, reporting, and performance optimization to align with company OKRs.

You will own KPIs across the customer journey, partner with Finance and GTM leadership on investment cases, and drive data-driven decisions to grow revenue and efficiency.

Qualifications

• Bachelor’s degree in a relevant field; master’s is a plus but not required.
• 6+ years in a GTM environment delivering strategic initiatives.
• Proven ability to drive cross-functional outcomes with IS, Data, Finance, GTM, and Marketing.
• Strong budget and forecasting experience; financial accuracy and resource allocation.

Responsibilities

• Lead weekly performance reviews with pipeline analysis and forecasts for EOM/EOQ/EOY.
• Conduct bi-weekly deep-dive reviews on AE and AM performance with KPI insights.
• Facilitate Monthly and Quarterly Business Reviews with GTM leaders and actionable insights.
• Oversee monthly quota analysis and coverage recommendations for sales and customer teams.
• Lead quarterly reforecasting with Finance and GTM to adjust targets and investments.

Skills

Leadership

GTM experience

Forecasting

KPIs

Data analysis

Cross-functional

English

Education

Bachelor's degree

Master's degree

Tools

CRM systems

BI tools

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

The Revenue Operations team is central to the success of our go-to-market functions. As the Manager of Revenue Operations for the B2B business unit, you will build and lead a high-performing RevOps team in your region, establishing a best-in-class revenue operations function. Your expertise will guide GTM teams in strategic planning, insightful reporting, and performance optimization, helping drive alignment and efficiency across departments.

In this role, you will own the development, monitoring, and refinement of key performance indicators (KPIs) across the entire customer journey to ensure measurable success at every stage. Partnering closely with Finance and GTM leadership, you’ll play a critical role in developing investment cases to enhance team productivity and efficiency. This is a strategic, high-impact position where you will contribute directly to business growth by optimizing processes, establishing robust reporting frameworks, and ensuring data-driven decisions across the organization.

What you’ll be doing:

As the Manager of Revenue Operations, you will lead the RevOps function to drive operational excellence and support profitable revenue growth strategies. Working closely with senior leadership, you’ll develop and execute strategic initiatives aligned with our company OKRs to help achieve revenue and profitability targets.

1. Weekly Performance Review and Pipeline Updates
   Lead weekly performance reviews, providing a comprehensive analysis of the pipeline and insights to leadership. This includes detailed forecasting updates for end-of-month (EOM), end-of-quarter (EOQ), and end-of-year (EOY) projections to support proactive decision-making across the organization. You’ll Identify and establish new KPIs to track the health and effectiveness of the GTM teams, adapting to emerging business priorities.

2. Bi-Weekly Deep-Dive Reviews
   Conduct in-depth bi-weekly sessions focusing on New Business (AE) and Account Management (AM) performance. This includes delivering rep-level insights, analyzing trends, identifying pipeline risks and opportunities, and contributing to the Weekly Business Review (WBR) to ensure the sales teams are equipped to drive growth.

3. Monthly and Quarterly Business Reviews (MBR/QBR)
   Facilitate the Monthly Business Review (MBR) and Quarterly Business Review (QBR) sessions, partnering with GTM leaders to provide a strategic overview of performance. These reviews will analyze key metrics, assess progress against targets, and align on actionable insights to drive overall success.

4. Monthly Quota Analysis and Coverage Recommendations
   Oversee the monthly analysis of quota attainment and coverage across the sales and customer teams. This responsibility includes providing unbiased data driven insights and recommendations on IC Quotas and Coverage to ensure optimal alignment with market opportunities, our company planning, and resource efficiency.

5. Quarterly Reforecasting
   Lead the quarterly reforecasting process, working closely with Finance and GTM leadership. This involves adjusting revenue and performance targets to align with current business realities, identifying areas for investment or cost optimization, and ensuring targets are realistic and achievable.

In addition to these core responsibilities, you will:

• Build and develop the Revenue Operations team as a strategic partner for the Head of RevOps, fostering a culture of high performance that aligns with Lightspeed's values.

• Collaborate with cross-functional leaders in Enablement, Product, and Sales to ensure the strategy is aligned with global priorities and product roadmaps.

What you need to bring:

• A bachelor's degree in a relevant field, such as business, finance, technology, or operations; a master's degree in business or a related discipline is a plus but not required.

• Proven experience leading and developing high-performing teams (2+ years) in a hybrid or remote environment, fostering a collaborative and results-oriented culture.

• Significant experience (6+ years) within a go-to-market (GTM) environment, with a track record of delivering on strategic GTM initiatives that drive revenue growth and operational efficiency.

• Demonstrated ability to drive cross-functional outcomes, successfully collaborating with stakeholders in Information Systems, Data, Finance, GTM, and Marketing.

• Strong experience leading budget and forecasting processes to align with company goals and expectations, ensuring financial accuracy and effective resource allocation.

• Solid analytical and data-driven decision-making skills, with experience establishing and managing KPIs to measure and optimize performance across the customer journey.

• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

What will help you succeed in this role:

• Exceptional Analytical Skills: A keen ability to analyze complex data sets and derive actionable insights that will guide GTM strategies and optimize performance metrics across all customer journey stages.

• Strong Communication and Relationship-Building Abilities: Excellent communication skills to build and maintain relationships with stakeholders at all levels, especially in a cross-functional, hybrid, and rapidly evolving environment.

• Strategic Thinking and Problem-Solving: The capacity to think big-picture while managing details, with an eye for process improvement and alignment to organizational goals.

• Self-Starter with a Results-Driven Mindset: A proactive and resourceful attitude, with a drive for achieving tangible results and measurable impact on revenue performance.

Be a changemaker

You'll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your