Revenue Operations Analyst

Gravity; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the tech sector seeks a Revenue Operations professional in Toronto. This role involves conducting data analysis, optimizing workflows, and supporting sales initiatives. With a focus on using Salesforce and BI tools, you'll provide actionable insights that drive revenue growth.

Qualifications

• 2–4 years in Revenue Operations, Sales Operations, or Business Analyst roles, preferably in SaaS.
• Strong proficiency with Salesforce and reporting/BI tools.
• Excellent analytical and problem-solving skills.

Responsibilities

• Build and maintain dashboards and reports for KPIs.
• Monitor and analyze sales and marketing performance.
• Collaborate with stakeholders to optimize GTM processes.

Skills

Analytical skills

Communication

Problem-solving

Salesforce CRM

Excel/Google Sheets

Tools

Salesforce

Looker

Tableau

Power BI

Job description

About Gravity

Gravity is the platform public agencies use to manage budgeting, automate financial reporting, and meet compliance with confidence. From Annual Comprehensive Financial Reports (ACFR) to Budget Books to GASB disclosures, we give teams the tools to move faster, work smarter, and build public trust.

What you’ll do

Data Analysis, Reporting & Insights

• Build and maintain dashboards and reports (Salesforce, Excel, BI tools) to provide visibility into KPIs like pipeline health, conversion rates, forecast accuracy, and revenue trends
• Conduct strategic analyses (e.g., whitespace, funnel performance, attribution models) to uncover growth opportunities.
• Ensure data integrity across systems by defining and enforcing standards, controls, and validation processes
• Monitor and analyze sales and marketing performance to inform operational and strategic decisions, as well as provide actionable insights to GTM leaders by synthesizing data across CRM, marketing platforms, etc
• Work with marketing and sales teams to track campaign influence, attribution models, and return on investment from GTM efforts.
• Assist in developing and maintaining revenue forecasts, pipeline coverage models, and scenario planning tools

Revenue Process & Systems Optimization

• Stay current on enhancements to GTM tools (e.g., Salesforce, Sales Engagement, Hubspot, etc.) and proactively recommend ways to increase adoption,
  efficiency, and impact
• Collaborate with stakeholders to define and refine GTM processes across sales, marketing, customer success, and finance (e.g., lead/opportunity management, renewals, billing handoffs)
• Partner with RevOps and IT to maintain and improve CRM data quality, implement system enhancements, optimize solutions and support integrations between Salesforce, marketing automation, sales engagement, and other GTM tools.
• Support change management and user training to ensure adoption and efficiency
• Identify opportunities to leverage AI tools and capabilities to enhance productivity, insights, and GTM effectiveness
• Partner with Sales and Enablement to onboard new reps, monitor ramp, and maintain access to systems and content
• Develop and maintain enablement materials (e.g., playbooks, certifications, internal hubs)
• Track enablement effectiveness using performance data and rep feedback
• Provide general operational support across GTM teams to improve alignment and productivity , including Support execution of sales kickoffs, trainings, and key initiatives.

What you bring

• 2–4 years of experience in a Revenue Operations, Sales Operations, Business
  Analyst—preferably in a SaaS or technology environment
• Strong proficiency with Salesforce CRM , Excel/Google Sheets, and reporting/BI tools (e.g., Looker, Tableau, Power BI)
• Solid understanding of sales funnels, revenue metrics, and GTM systems and workflows
• Excellent analytical, communication, and problem-solving skills
• Experience working cross-functionally and managing multiple stakeholders
  
  

About you

• You’re trustworthy - Revenue leaders trust your analysis to drive strategic planning and performance reviews
• You’re a process pro – GTM teams operate more efficiently because of your process improvements
• You’re detailed oriented - Dashboards and reporting are accurate, timely, and adopted across the organization
• You’re investigative - You help uncover insights that lead to improved conversion rates, faster sales cycles, or increased deal size