Revenue Operations Analyst

T-Net British Columbia; Canada; Remote; CAD 75,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Revenue Operations Analyst to enhance customer experience and streamline revenue processes. In this role, you will manage Gainsight configurations, analyze customer data, and collaborate with cross-functional teams to ensure a seamless revenue journey. Your insights will drive improvements in customer health metrics and contribute to overall business growth. This position offers a dynamic environment where your analytical skills will shine, and your contributions will have a meaningful impact on customer satisfaction and revenue success. If you are passionate about leveraging data to improve customer outcomes, this opportunity is perfect for you.

Qualifications

• 3+ years in CX operations or customer success roles.
• Experience as a Gainsight administrator is required.

Responsibilities

• Manage Gainsight configurations to support CX strategies.
• Analyze reports to monitor customer health and satisfaction.

Skills

Customer Experience Operations

Data Analysis

Reporting

Communication Skills

Project Management

Problem Solving

Education

Gainsight Administrator Certification

Bachelor's Degree in a related field

Tools

Gainsight

Excel

BI Tools

Salesforce

Google Sheets

Job description

Visier is the global leader in AI-powered people analytics, workforce planning, and compensation management solutions, helping organizations gain a Workforce AI Edge. With over 60,000 customers in 75 countries, including enterprises like BASF, Panasonic, and Ford Motor Company, we empower businesses to understand the relationship between people and work, adapt faster to change, and drive better outcomes.

Backed by leading investors and valued at $1B, Visier is at the forefront of transforming the HR landscape through innovation and data-driven insights. Join us in our mission to unlock the business-transforming potential of people data.

The Revenue Operations Analyst will play a critical role in supporting customer experience (CX) and revenue operations through strategic Gainsight administration, reporting, and collaboration. You will ensure that Gainsight configurations align with CX goals, streamline revenue processes, and leverage data to foster customer satisfaction and revenue growth. With a proactive approach, you will drive improvements in customer health metrics and provide insights and recommendations to help the business achieve its growth objectives. In this role, you'll partner with cross-functional teams to deliver a seamless revenue journey, from marketing to customer success.

What you'll be doing...

• Manage and maintain Gainsight configurations, ensuring the system supports CX strategies.
• Implement workflows, playbooks, and success plans within Gainsight.
• Troubleshoot Gainsight issues and collaborate with stakeholders to optimize its usage.
• Assist in executing CX strategies and initiatives to improve customer outcomes.
• Implement and streamline end-to-end RevOps initiatives to drive overall business efficiency and growth.
• Generate and analyze reports to monitor customer health, retention, and satisfaction metrics.
• Partner with Marketing and Sales to identify and implement continuous improvement initiatives to optimize end-to-end revenue processes, support alignment, and ensure the smooth operation of the business and consistent achievement of growth goals.
• Present insights and recommendations based on data analysis to the CX team.
• Build dashboards and visualizations for tracking key performance indicators (KPIs) related to customer success.
• Work closely with Customer Success Managers (CSMs), Product, Sales, and Support teams to ensure cohesive CX strategies.
• Provide technical and analytical support for CX-related projects and initiatives.

What you'll bring to the table...

• 3+ years of experience in CX operations, customer success, or a similar role.
• Gainsight administrator experience is required.
• A Gainsight admin certification is strongly preferred.
• Proficiency in reporting and data analysis (Excel, BI tools, etc.).
• Strong organizational and project management skills.
• Ability to work with large datasets to extract actionable insights.
• Excellent communication and presentation skills.
• Basic understanding of customer journey mapping and success metrics.
• Familiarity with CRM systems (e.g., Salesforce) is a plus.
• Experience with Google Sheets/Excel and similar tools is strongly preferred.

Most importantly, you share our values...

• You roll up your sleeves.
• You make it easy.
• You are proud.
• You never stop learning.
• You play to win.

The base pay range for this position in Canada is $75K-$100K CAD/year + bonus.

The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge, and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.