Revenue Customer Account Specialist

City of Barrie; Barrie; Hybrid; CAD 58,000 - 71,000; Full time

Job summary

A local government organization in Barrie, ON, is looking for a Revenue Customer Account Specialist to manage property taxation and water/wastewater billing tasks. The candidate will provide top-tier customer service to property owners, tenants, and financial institutions while processing payments and handling account adjustments. A two-year diploma in Business, Accounting, or related fields is required, along with two years of relevant experience. This position offers a hybrid work model and a salary range of $58,949.80 to $70,597.80 per year.

Qualifications

• Two years of experience in a billing or accounts receivable environment.
• Experience with property tax and utility billing considered an asset.

Responsibilities

• Support property taxation and water/wastewater billing.
• Process and maintain payment programs and account adjustments.
• Provide expert customer service to various stakeholders.

Skills

Customer service

Account management

Property taxation knowledge

Billing and collection processes

Education

Two-year College Diploma in Business, Accounting or Office Administration

Eligibility for MTAP

Eligibility for MAP

Job description

Posting Number: PC-25-41

Job Type: Permanent Full-time, Union

Salary Range: $58,949.80 to $70,597.80 per year

Location: Barrie, ON - Hybrid

Application Deadline: Wednesday, July 30, 2025 at 11:59 pm

The Opportunity

The Revenue Customer Account Specialist (CAS) is responsible for supporting all aspects of property taxation and water/wastewater billing, and collection tasks for the Revenue Branch. The Revenue CAS processes, maintains, and analyses pre-authorized payment programs, mortgage company payments, account adjustments, post-dated cheques, and conducts collection functions. The Revenue CAS maintains master account billing databases for property taxation and water/wastewater by following the corporation’s policies and procedures and prepares adjustments to customer accounts for approval by the Supervisor. The Revenue CAS records details on customer interactions in the property tax, and water/wastewater account profiles, including comments and actions taken for records management.

In addition, this position provides expert customer service to property owners, tenants, developers, lawyers and financial institutions, and is the first point of contact in customer escalation after the City’s Service Barrie team. The Revenue CAS responds to escalated and complex customer inquiries or concerns regarding billing, payments, services and/or account information and investigates alternative solutions to aid in decision making. The Revenue CAS acts in accordance with provincial legislation, the City’s by-laws, guidelines, and policies under the direction of the Supervisor of Revenue.

Our Culture and Qualifications of the Job

Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.

Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.

Education (degree/diploma/certifications)

• Two (2) year College Diploma, preferably in Business, Accounting or Office Administration; and
• Eligibility for and willingness to obtain the Municipal Tax Administration Program (MTAP) through the Ontario Municipal Tax Revenue Association (OMTRA) (3 units); and/or
• Eligibility for and willingness to obtain the Municipal Administration Program (MAP) through the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) (4 units)

Experience

• Two (2) years of experience performing the major responsibilities of the position, within an office, accounts receivable and/or billing environment
• Property tax and utility billing experience considered an asset

For full position details, and to apply, visit: https://barrie.hiringplatform.ca/processes/936d2874-a549-41a0-96e8-1ecd42a177b8?locale=en