Revenue Clerk I

City of West Kelowna; West Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

The City of West Kelowna is seeking a Revenue Clerk I to provide administrative and customer support within its Finance department. The role involves responding to inquiries, managing accounts, and ensuring accurate processing of financial transactions. The ideal candidate will have a recognized accounting background, excellent organizational abilities, and strong customer service skills, along with experience in municipal environments and financial software.

Benefits

Competitive salaries

Municipal Pension Plan

Earned Time Off Program

Improved vacation package

Professional development opportunities

Qualifications

• Minimum of 2 years experience in a related position.
• Ability to obtain and maintain a Police Information Check.
• Experience with municipal financial software is considered an asset.

Responsibilities

• Provide administrative and customer service support within the Finance department.
• Process payments, refunds, and update customer records.
• Assist with business licensing processes and handle data entry.

Skills

Attention to detail

Customer service skills

Organizational skills

Computer skills

Arithmetic calculations

Education

Completion of 2 years of recognized accounting program

Tools

Vadim software

Microsoft Office

Job description

REVENUE CLERK I
West Kelowna is a thriving city that has a rural sophistication appeal and is a haven for outdoor recreation. Sun-soaked lakeshores, agricultural charm, and access to urban jobs and living have made West Kelowna the place to be. We maintain a deep connection with our agricultural roots, and we celebrate the one-of-a-kind character of our community.

What We Offer:
Improved vacation package, 3 weeks prorated in 1st year/4 weeks vacation at 2 years, competitive salaries, excellent benefits, numerous employee wellness incentives, an earned time off program and professional development opportunities. Build your future with a City who was proudly presented the BC Municipal Safety Association Organizational Safety Excellence Award for leadership, dedication, and diligence in creating a safer and healthier workplace.

Summarized Position Responsibilities:
The Revenue Clerk I provides a range of administrative and customer service support within the Finance department. This position is responsible for responding to public inquiries regarding utility and tax accounts, processing payments and refunds, updating customer records, and setting up pre-authorized payment arrangements. The role involves creating and managing various accounts and invoices, including those for bulk water and general accounts receivable, and assisting with business licensing processes. The Revenue Clerk I also handles data entry, monitors work orders, and provides back-up support to other finance team members, including cashier/clerk duties. The position requires a high level of confidentiality, adherence to safety procedures, and a commitment to accurate and timely service. Additionally, the role supports onboarding and training of new team members and performs other related duties as required.

Our Ideal Candidate:

• Completion of 2 years of recognized accounting program
• Minimum of 2 years experience in a related position
• Ability to obtain and maintain a Police Information Check
• Experience with municipal financial software is considered an asset.
• Demonstrated computer skills in Microsoft Office
• Aptitude for working with numbers/arithmetic calculations
• High attention to detail
• Good organizational skills, with the ability to plan and prioritize effectively
• Strong customer service skills
• Some secretarial/clerical abilities and skills

Applications are accepted online at westkelownacity.ca/jobs . We thank all applicants for their interest; however, only those selected for further consideration will be contacted. We will be contacting applicants who meet our requirements as applications are received and this posting may close ahead of the official closing date if a successful candidate is identified.
Competition No. 25-60E | Opens July 17, 2025| Closes August 18, 2025
Full Time – Permanent | 35 hrs/wk | $36.88/hr
Benefits | Municipal Pension Plan | Earned Time Off Program | 4 weeks vac at 2 years

Are you legally eligible to work in Canada?*

Are you able to obtain and maintain a Police Information Check?*

How many years of related experience do you have?*

How many completed years of a recognized accounting program have you done?*

Do you have experience with Vadim software?*

Do you have experience in a municipal environment?*

Where do you currently reside?*

Are you related to or do you know anyone working at the City of West Kelowna?*