REVENUE CLERK 2

Toronto Business Enterprise.; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading municipal organization is seeking a Revenue Clerk 2 to manage tax collections and assist ratepayers with payment procedures. The role involves direct communication with taxpayers, handling inquiries, and maintaining accurate records. Ideal candidates will have experience in collections and customer service, along with proficiency in Microsoft Office.

Qualifications

• Experience in collections related to Tax or Water Billing.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication and interpersonal skills.

Responsibilities

• Contact delinquent taxpayers to assist and negotiate payments.
• Investigate complaints regarding outstanding accounts.
• Prepare statements for payment of tax/water arrears.

Skills

Customer Service

Communication

Problem-Solving

Tools

Microsoft Office Suite

Job description

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Job Details

• Job Category: Finance, Accounting & Purchasing
• Division & Section: Revenue Services, RevSvcs Revenue Accounting & Collections
• Work Location: 5100 Yonge St, Toronto, M2N 5V7
• Job Type & Duration: Permanent, Full-Time
• Hourly Rate and Wage Grade: $40.69 - $44.57 per hour
• Shift Information: Monday - Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 3
• Posting Period: 15-May-2025 to 30-May-2025

Job Summary

To collect municipal taxes and other municipally-owed debts. To direct and assist ratepayers in payment procedures and with related problems.

Major Responsibilities

• Contact delinquent taxpayers/ratepayers by phone or letter, conduct in-office meetings to assist and negotiate payments.
• Investigate complaints regarding outstanding accounts using Tax Management and Collections Systems (TMACS), Water Management and Collection System (WMACS), and correspondence files.
• Draft correspondence and collection letters, handle inquiries related to assessments, arrears, and charges.
• Record contacts in the system regarding payments, ownership changes, etc.
• Prepare statements for payment of tax/water arrears.
• Receive and verify payments, forward to Cashier for processing.
• Verify information on cheques or receipts to trace payments for complaints and inquiries.
• Trace ownership of outstanding accounts via assessment rolls, city directories, and title searches.
• Prepare updates and issue additional arrears notices.
• Process bailiff warrants, calculate interest charges, and process bailiff returns.
• Contact taxpayers to replace dishonoured cheques.
• Direct enquirers to appropriate agencies for charges on Tax Roll, Development charges, etc.

Key Qualifications

Your application must describe your qualifications relating to:

• Experience in collections related to Tax or Water Billing.
• Experience in customer service responding to inquiries by phone, email, and in person, including dealings with City staff, officials, and the public.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Additional Requirements

• Knowledge of Toronto’s Revenue Services Collection Procedures and Municipal Tax Sale process.
• Knowledge of revenue management systems such as TMACS/WMACS (asset).
• Understanding of policies, legislation, regulations, and City By-laws related to Collections.
• Knowledge of MPAC/ARB is an asset.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Ability to work independently and handle detailed account analysis within tight deadlines.

Additional Notes

City employees must apply via the Internal Job Posting Portal. The City promotes diversity and inclusion and is committed to accessible employment practices. Accommodation requests during the recruitment process are welcomed.