Return to Work Specialist FT Perm (Specialist, Return to Work Program)

Organization : Workplace Safety and Insurance Board; Hamilton; Hybrid; CAD 97,000 - 112,000; Full time

Job summary

A government agency is seeking a Return to Work Specialist to lead RTW activities, helping injured individuals return to work efficiently. Responsibilities include educating involved parties about the return-to-work process, crafting individualized plans, and promoting best practices. The ideal candidate will possess strong communication, problem-solving skills, and experience in case management. This full-time position offers a competitive salary and comprehensive benefits in a hybrid work environment.

Benefits

Comprehensive benefits package

Defined benefit pension plan

Qualifications

• Experience in case management is preferred.
• Bilingualism in English and French is an asset.
• Knowledge of Workplace Safety and Insurance policies.
• Strong planning and organizational skills.

Responsibilities

• Lead return-to-work activities.
• Educate parties on rights and obligations.
• Help develop return-to-work plans.
• Monitor compliance with return-to-work plans.

Skills

Customer service orientation

Communication skills

Problem-solving

Knowledge of return-to-work principles

Education

Degree in a related field

Job description

Job Details - Return to Work Specialist FT Perm (Specialist, Return to Work Program) (5743)

Job Posting

Return to Work Specialist FT Perm (Specialist, Return to Work Program)

Organization : Workplace Safety and Insurance Board

Location : Toronto, Hamilton, Guelph, Kingston, Kitchener, London, Ottawa, St. Catharines, Sault Ste. Marie, Sudbury, North Bay, Thunder Bay, Timmins, Windsor

Job Start Date : Description :

'Day in the life' / ‘Return to Work Specialist’ : https://youtu.be/vjgrzVBKBnU

Un jour dans la vie d'un spécialiste du retour au travail : https://youtu.be/LhBzb02V40c

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to :

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

Bilingual designated roles - You may be eligible to receive a language bonus payment.

Salary Grade : 213 From : $97,184.05

Our priority is the health and wellness of employees and the people of Ontario. The WSIB model mixes working from home, office and field.

Recruiting for current and future Unilingual & Bilingual vacancies in the following locations :

Toronto, Hamilton, Guelph, Kingston, Kitchener, London, Ottawa, St. Catharines, Sault Ste. Marie, Sudbury, North Bay, Thunder Bay, Timmins, Windsor

Job Summary :

Lead return-to-work (RTW) activities for cases at risk in order to drive RTW outcomes. Ensure suitable and sustainable RTW outcomes are achieved through customized coordination of the right services at the right time, and by applying a customer-centric approach. Achieve optimal outcomes and promote leading RTW practices through the delivery of innovative and specialized services.

On a practical level, you would :

• Provide information to the injured / ill person and their employer on the return-to-work process as well as educate both of the workplace parties on their rights and obligations.
• Identify issues that present obstacles to the return-to-work and the intervention(s) required to overcome them and achieve positive return-to-work outcomes.
• Help the injured / ill person and their employer to develop a plan for their return to their pre-injury job – with or without accommodations.
• Provide expert advice, vocational rehabilitation planning, and support for the injured / ill person and their employer in coordinating their return-to-work, which may include further accommodations and/or transition to a different job with their employer or with a new employer if necessary.

Major Duties & Responsibilities

1) Represent, Promote and Cultivate WSIB’s leading Return-to-Work Brand through :

• Representing WSIB and acting as Brand Ambassadors, promoting WSIB’s leading Return-to-Work Program and as aligned with the leading professional guidelines of organizations such as the International Social Security Association (ISSA).
• Professionally recommending, educating and applying evidence-based, internal and industry-supported leading practices that lead to optimal RTW outcomes and promote the prevention of injury / illness and disease.
• Maintaining collective and individual professionalization requirements pertaining to accepted WSIB credentials; this includes obtaining the CDMP certification within the first two years of WSIB employment.

2) Apply a customer-centric approach, educate workplace parties and customers on :

• Disability management, return-to-work principles and leading practices, the benefits of early and safe RTW, the RTW process, the employer’s and worker’s rights and obligations under the Workplace Safety and Insurance Board Act and under relevant policies.
• WSIB’s comprehensive suite of innovative RTW services and products, in addition to research-supported and industry-recognized resources.

3) Evaluate, assess and interpret case needs by :

• Gathering information through a disability management lens, using a holistic approach and working in collaboration with internal and external customers, to determine the most appropriate customer-centric approach to RTW.
• Considering and arranging appropriate assessments to develop a RTW plan based on the right services at the right time.
• Applying early and safe RTW principles to determine an optimal approach for specialized cases (e.g., Mental Health, English as Second Language) including conducting research, identifying risk factors which would signal barriers to return-to-work, formulating innovative RTW options and leading practice approaches.

4) Planning, making and communicating decisions by :

• Collaborating with internal and external customers, representatives, health care community partners and related providers/resources; assessing RTW Plan and goal dates in collaboration with all involved WSIB staff, providing guidance, advice and direction to support return-to-work.
• Driving for successful RTW outcomes by coordinating and facilitating worksite meetings to lead RTW discussions; identifying, clarifying and assisting in the resolution of any and all issues/barriers relevant to the RTW process.
• Determining and assigning accountability for implementation of all resolutions; reviewing, assessing potential RTW opportunities to determine job suitability; recommending and approving appropriate accommodations and/or assistive devices.
• Making and communicating RTW decisions that enable a return-to-work; communicating decisions verbally and in writing; providing education on rights and obligations under the Act. Responding to worker and employer’s requests for clarification and/or reconsideration specific to RTW services; monitoring employer and worker compliance in RTW Plans; communicating RTW Plan details to all parties.

5) Manage, Monitor and Secure ongoing sustainability of RTW planning through :

• Establishing a customer-centric follow-up system to oversee goal-oriented plans; developing post RTW meeting interventions to ensure Plan remains focused on identified outcome.
• Initiating and leading case conferences with internal and external customers to review RTW options; where barriers exist, continue to work towards optimal solution; liaising with internal and external providers to gather information towards resolving barriers (i.e. health care community).
• Coordinating additional interventions as appropriate to drive the case forward and ensure continued communication with all customers for the successful implementation and sustainment of the RTW Plan.

6) Perform required functions for caseload and RTW Plan management including :

• Implementing an effective documentation and follow-up system to ensure optimal caseload management.
• Documenting all related RTW activities using WSIB systems.
• Responding to inquiries in a timely fashion within expectations.
• Maintaining an effective proven case management system to handle competing and changing case priorities.

7) Perform other related duties as assigned or required.