Retreat and Conference Centre Director

TSA The Salvation Army TSA; Sutton; On-site; CAD 62,000 - 79,000; Full time

Job summary

The Salvation Army is seeking a Retreat and Conference Centre Director to lead operations at their Jackson’s Point Conference Centre. This role involves ensuring guest satisfaction, managing budgets, and aligning with the organization's mission while overseeing staff performance and operational risks. The successful candidate will have substantial experience in hotel management and a proven track record in strategic leadership, driving excellence in operations.

Benefits

Health and dental benefits

Paid vacation and sick time

RRSP contributions

Professional development opportunities

Qualifications

• Minimum 5 years in hotel management or related field.
• Valid Ontario Class 'G' driver's license required.
• Strong understanding of hotel management practices.

Responsibilities

• Provide leadership for daily operations and guest satisfaction.
• Manage budgets and financial records.
• Develop marketing strategies to maximize sales.

Skills

Leadership

Customer Service

Conflict Resolution

Communication

Analytical Thinking

Education

Undergraduate Degree in Business Administration

Hotel/Hospitality Management

Tools

Microsoft Office

Hotel Management Software

Job description

Retreat and Conference Centre Director page is loaded

Retreat and Conference Centre Director

Apply remote type Onsite locations JACKSON'S POINT, ON time type Full time posted on Posted Yesterday time left to apply End Date: July 2, 2025 (12 days left to apply) job requisition id JR100645

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Retreat and Conference Centre Director provides innovative leadership in the administration the Conference Centre. The incumbent provides vision and direction for all business and operational matters. Focus areas include operations and standards, community outreach, finance, property, marketing and human relations to enhance capacity, accountability and effectiveness.

Accountabilities:

• Provide leadership to Jackson’s Point Conference Centre operations, aligning with The Salvation Army’s mission, vision, and values, and execute long-term strategic initiatives.
• Oversee daily operations, ensuring efficient performance, guest satisfaction, and compliance with health and safety standards.
• Set strategic direction, recommend changes to policies, and liaise with divisional headquarters for support in finance, property, and human relations.
• Develop and execute marketing strategies, including web development, to maximize sales, ensuring yearly revenue of at least $1.5M.
• Address and resolve operational risks, ensuring guest safety and satisfaction while managing property security.
• Manage budgets, analyze financial performance, and maintain financial records related to room rates, expenses, and promotional strategies.
• Ensure building and equipment maintenance, including plumbing, electrical, landscaping, and renovations, adhering to timelines and budget.
• Oversee hiring, training, and performance evaluations of staff, ensuring adherence to The Salvation Army’s standards and policies.
• Handle administrative duties such as tracking expenses, managing payroll, and processing requisitions for services or supplies.
• Ensure adherence to Ontario Occupational Health & Safety Act (OHSA), report infractions, and ensure staff are trained in emergency procedures.

Education, Qualifications and Certifications:

• Completion of an Undergraduate Degree in Business Administration, Hotel/Hospitality Management, or relevant field.
• Valid Ontario Class “G” driver’s license, own vehicle, and insurance; is required.

Experience and Knowledge Requirements:

• A minimum of five 5 years + years’ experience in hotel management, business management, human resources management, budget management/controls, supervising/managing people, managing resources and communicating orally and in corresponding with suppliers.
• Strong understanding of hotel management best practices and data entry software.
• Knowledge of and understanding of all hotel operating procedures, hotel management best practices and relevant legislation and guidelines.
• Proficient computer skills in using all aspects of Microsoft Office; knowledge of hotel management software is an advantage.

Skills and Capabilities:

• Strong supervisory skills, with the ability to lead, coach, motivate, and demonstrate a positive attitude and strong work ethic.
• Excellent at building relationships, listening, and both oral and written communication.
• Effective at conflict resolution, analytical thinking, and making informed decisions.
• Outstanding customer service skills and a strong business mindset, with a focus on maintaining high standards.
• Strong sense of integrity, confidentiality, and adherence to professional ethics, representing the organization in a positive manner.
• Self-motivated, disciplined, and able to thrive in fast-paced, high-stress environments.
• Understanding and supporting The Salvation Army’s mission and purpose in Canada, aligning responsibilities with the organization's values.
• Willingness to undergo background checks and meet organizational screening requirements for safeguarding.

Compensation:

The target hiring range for this position is $62,673.90 to $78,342.38 with a maximum of $94,010.85.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.