Retour instantané Customer Service Instant Return Representative

Hertz Car Sales; Montreal; On-site; CAD 30,000 - 60,000; Part time

Job summary

Hertz Car Sales is seeking a Customer Service Instant Return Representative to provide exceptional service at our airport location. This entry-level part-time role involves managing vehicle returns while ensuring customer satisfaction and compliance with company policies. Candidates should possess strong communication skills and a passion for customer service. Enjoy great employee perks and the opportunity for career growth within the Hertz family.

Benefits

Up to 40% off the base rate of any standard Hertz Rental

Discounted travel and food

Career growth with hands-on learning

Qualifications

• Strong oral and written communication skills required.
• Ability to build relationships with customers is essential.
• Demonstrates a high level of ownership and accountability.

Responsibilities

• Manage the vehicle return process and resolve customer service concerns.
• Inspect returning vehicles and document damage.
• Provide exemplary customer service during the return process.

Skills

Oral communication

Written communication

Multitasking

Upselling

Customer relationship building

Job description

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Job Description

The Instant Return Representative is an essential member of the airport location team and acts as a brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to customers returning their vehicles.

Responsibilities

• Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
• Resolving customer service concerns and issues professionally and effectively.
• Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
• Collecting damage costs for minor damages as outlined by company policy and procedures.
• Driving continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.
• Adhering to all company policies and procedures.
• Providing directions in a courteous and expeditious manner.
• Following the guidelines of customer service training provided to employees and successfully resolving customer issues to leave a positive experience.
• Offering extra services as appropriate, such as general directions, assisting with luggage, and responding to other customer requests.
• Ensuring accident/incident reports are entered into the system and, where appropriate, any costs for damage are charged to the customer when closing the rental.
• Paying extra attention to windshield chips/cracks and charging customers when detected and closing the rental.
• Providing customers with the final invoice and explaining all charges courteously.
• Performing any other related duties as assigned by management.

Qualifications

Strong oral and written communication skills. Ability to build relationships with customers. This position requires strong multitasking, upselling, and overcoming customer objections. Demonstrates a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background check.

Apply today and shift your career into drive for tomorrow!

Enjoy perks and discounts such as:

• Up to 40% off the base rate of any standard Hertz Rental
• Discounted travel and food
• Career growth with hands-on learning

About Us

The Hertz Corporation operates brands including Hertz, Dollar Car Rental, and Thrifty Car Rental across approximately 9,700 locations worldwide. Hertz is one of the largest airport general use vehicle rental companies globally, recognized worldwide.

Additional Details

Seniority level: Entry level

Employment type: Part-time

Job function: Other, Automotive

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