Retail-West - Area Manager - AB

United Services Group; Alberta; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian facility maintenance company is seeking a dedicated Area Manager to oversee janitorial services across various locations. The role involves managing customer relationships, ensuring quality standards, and leading teams to achieve operational excellence. Ideal candidates will have a strong background in operations and customer service, along with a bachelor's degree in business administration. Join a dynamic team committed to delivering exceptional service and driving profitability.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Pension Plan

Qualifications

• At least 5 years in janitorial or similar operational environments.
• 3-5 years in supervisory roles.

Responsibilities

• Lead, manage, and coordinate daily janitorial services across multiple locations.
• Build strong relationships with customers and partners.
• Manage revenue, costs, budgets, and margins at store level.

Skills

Customer Experience

Performance Management

Communication

Problem Solving

Education

Bachelor's degree in business administration

Job description

We are an established Canadian facility maintenance company providing services to large retail and commercial businesses nationally.

Our compensation & benefits plan includes health, dental, vision, and a pension plan after 1 year.

Job Summary

This role involves leading, managing, coordinating, and implementing daily janitorial services across multiple store or site locations within a designated area or territory, serving various customer banners.

Key Focus Areas

• Customer Experience & Retention
• Performance of Partners & Cleaners
• Store Operations (budgets, profitability, KPIs)
• Quality Standards & Audits
• Training
• Revenue & Profit Growth
• Adherence to Processes, Policies, & Guidelines
• Support to other Area Managers

Planning & Budgeting

• Participate in developing annual plans by customer banners
• Implement store-level budgets
• Develop strategies for sustainability and profitability

Customer Relationships & Communication

• Build strong relationships with store-level customers and partners
• Serve as the main contact for communication between United and customers
• Address customer concerns promptly
• Support regional management in meetings with key stakeholders
• Conduct regular meetings and reporting on store audits and issues

Internal Communication

• Coordinate store-level communication with United Partners
• Set expectations, provide training, coaching, and mentoring
• Participate in cross-functional meetings

Process Compliance

• Lead process initiatives at store level
• Manage store audits and process adoption
• Use United technologies for business management
• Support operational KPIs and process improvements

Cost Management & Controls

• Manage revenue, costs, budgets, and margins at store level
• Support operational costing and monitor assets

Workforce & Performance Management

• Co-lead partner performance management

Recruitment, Training & Development

• Support hiring, onboarding, and termination processes
• Lead in-store partner training and development
• Mentor and coach partners regularly

Additional Responsibilities

• Align daily functions with company mission and values
• Ensure compliance with policies and safety protocols
• Protect company assets
• Perform other duties as required

Other Job Requirements

• Timely response to customer and partner needs
• Frequent travel within and outside the province
• Manage stress and solve problems effectively
• Work flexible shifts on a rotation basis

Education & Experience

• Bachelor's degree in business administration or related field
• At least 5 years in janitorial or similar operational environments
• 3-5 years in supervisory roles