Retail Trainer

The SWATCH Group; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fashion retailer in Toronto seeks a Retail Trainer to empower store teams through effective training programs. The role involves designing engaging training content, facilitating workshops, and providing coaching to enhance sales and customer satisfaction. This full-time position requires travel across Canada and offers a starting salary of $65,000 plus benefits including health coverage and paid vacations.

Benefits

Health benefits including dental and vision coverage

RRSP contributions with company match

Company discount

Life insurance

Paid vacations

Paid sick days

Qualifications

• Experience in designing and delivering training programs.
• Strong understanding of sales techniques and customer interaction.
• Ability to coach and provide constructive feedback.

Responsibilities

• Design and deliver impactful training programs.
• Facilitate interactive workshops to enhance selling skills.
• Provide in-store coaching aligned with sales targets.
• Ensure retail teams understand product collections and brand storytelling.
• Track KPIs and training effectiveness for improvement.
• Stay updated with emerging sales techniques and best practices.

Skills

Sales techniques

Customer experience

Product knowledge

Coaching

Facilitation skills

Job description

Overview

As a Retail Trainer, you’ll play a key role in empowering our store teams across Canada and beyond. Reporting to the Brand Manager, you will design and deliver impactful training programs that elevate sales performance, enhance customer satisfaction, and support the growth of our retail talent. From in-store coaching to classroom facilitation and onboarding, you’ll be the driving force behind a consistent and inspiring brand experience.

Compensation

Starting base pay of $65,000.00 plus potential annual bonus.

Benefits

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities

• Training & Development: Design and deliver engaging training programs (in-person and online) focused on sales techniques, product knowledge, customer experience, and company values. Customize content to meet business needs and learner profiles.
• Sales Enablement: Facilitate interactive workshops using role-play, simulations, and group discussions to enhance selling skills. Reinforce persuasive sales methods such as objection handling, clienteling, and cross-selling.
• Coaching & Performance: Provide in-store coaching aligned with sales targets and development plans. Support store teams in applying learning to real-time scenarios through feedback and guidance.
• Product & Brand Knowledge: Ensure retail teams are well-versed in product collections, brand storytelling, and market positioning. Help translate product features into value-driven customer experiences.
• Reporting & Optimization: Track KPIs and training effectiveness to identify opportunities for improvement. Share insights with leadership to refine training strategies and drive performance.
• Continuous Improvement: Stay current on emerging sales techniques, digital learning tools, and L&D best practices. Contribute to the ongoing evolution of the training framework.

Working Conditions

This is a full-time, on-site role with 25%–50% travel across Canada and internationally. Travel may involve car, train, or air transportation. The role requires occasional lifting (up to 35 lbs), extended periods of computer work, and attention to detail when preparing reports and documentation.

Employment Status

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.