Retail Team Lead - Hospitality-Driven Guest Experience (Flexible Hours)

Monos; Toronto; On-site; CAD 30,307 - 33,062; Full time

Benefits offered by this job

Company discount on merchandise

Bonus Program

Health and dental benefits

Paid vacation time off

Job summary

A sustainability-focused travel brand is seeking a Team Lead for the Retail Experience team in Toronto. The ideal candidate will have 2-4 years of retail or hospitality experience, strong leadership abilities, and excellent communication skills. Responsibilities include overseeing store operations, delivering outstanding guest service, and mentoring staff. This position offers competitive pay, opportunities for growth, and a positive company culture emphasizing empathy and sustainability.

Qualifications

• 2-4 years experience in retail or hospitality.
• Strong leadership skills with the ability to inspire others.
• Exceptional communication skills to interact effectively with team and customers.

Responsibilities

• Champion Monos’ vision through hospitality in all customer interactions.
• Lead by example in providing exceptional Guest experience.
• Train and mentor retail Hosts on product knowledge and service skills.

Skills

Leadership skills

Customer service

Problem-solving

Communication skills

Inventory management

Tools

Shopify

Job description

A sustainability-focused travel brand is seeking a Team Lead for the Retail Experience team in Toronto. The ideal candidate will have 2-4 years of retail or hospitality experience, strong leadership abilities, and excellent communication skills. Responsibilities include overseeing store operations, delivering outstanding guest service, and mentoring staff. This position offers competitive pay, opportunities for growth, and a positive company culture emphasizing empathy and sustainability.