Retail Supervisor-Tanger Outlet at Ottawa

Bath & Body Works; Eastern Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dynamic Supervisor to lead a team in delivering exceptional customer experiences. This role offers the chance to work closely with the Store Manager to develop talent and drive sales growth. You will be responsible for coaching associates, setting daily goals, and maintaining high standards of customer service. Join a company that values diversity and offers a supportive environment with competitive benefits, including a generous merchandise discount and comprehensive health plans. If you are passionate about retail and customer engagement, this is the perfect opportunity for you.

Benefits

40% merchandise discount

Free product

No-cost mental health support

Health and dental insurance

Retirement Savings Program

Tuition Assistance Program

Paid time off

Family benefits including parental leave

Qualifications

• Proven experience in delivering sales results and fostering a customer-focused culture.
• Ability to coach associates effectively and communicate expectations clearly.

Responsibilities

• Lead and motivate associates to improve sales and customer experience.
• Manage daily operations and ensure compliance with policies.

Skills

Sales Results Delivery

Customer Focus

Effective Communication

Coaching Skills

Supervisory Experience

Job description

Career Development | Fun Stores | Free Product | 40% Discount

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a better brighter, happier place when everyone has access to the things that make them happy.

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Supervisor, you will enjoy the opportunity to work in partnership with the Store manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager
• Provide individual and team performance feedback and recommendations to managers
• Train, coach, reward and motivate associates to improve selling and the customer experience
• Reinforce selling expectations, performance, results and accountability with all associates
• Lead and model selling and customer experience standards
• Set the direction and goals for the day/shift when associates arrive for work
• Build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail information
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpretation/dissemination company directive
• Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Maintain policies and procedures

Qualifications

• Proven experience delivering sales results
• Ability to effectively communicate and foster a customer focused selling culture
• Ability to provide effective, in the moment coaching to associates
• Available for varied weekly shifts including weekend, closing and peak periods
• Prior experience in a supervisory role, preferably in a retail setting

Bath & Body Works Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• 40% merchandise discount and free product that encourages you to come back to your senses!
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• No-cost mental health and wellbeing support for all associates.
• Robust health, virtual care, dental, vision and life insurance options, plus short-term and long-term disability plans for full-time associates.
• Retirement Savings Program with company match for full-time associates.
• Tuition Assistance Program for full-time associates.
• Opportunity for paid time off and additional family benefits including maternity and parental leave.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [e-mail] if you require an accommodation.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.

We only hire individuals authorized for employment in the Canada.

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