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Retail Supervisor-SEVEN OAKS SHOPPING CENTRE

Bath & Body Works, Inc.

Abbotsford

On-site

CAD 30,000 - 60,000

Full time

2 days ago

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Job summary

Bath & Body Works is seeking a Retail Supervisor for the Seven Oaks Shopping Centre. You will have the opportunity to lead a dedicated team and enhance the customer experience through exceptional service. The position requires a strong background in retail management and a passion for customer engagement, ensuring optimal operational efficiency and a thriving store culture.

Benefits

Career Development

Medical and Dental Benefits

40% Discount

Maternity and Parental Leave

Tuition Assistance

Qualifications

Proven experience delivering sales and customer experience.
Prior supervisory role, preferably in retail settings.
Ability to work varied shifts, including peak times.

Responsibilities

Attract and retain top talent while overseeing store operations.
Lead customer experiences by modeling selling behaviors.
Train and motivate associates to improve customer experience.

Skills

Customer Focus

Leadership

Effective Communication

Coaching

Education

High school diploma or GED

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This range is provided by Bath & Body Works. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.85/hr - $22.85/hr

Description

Career Development | Medical and Dental Benefits | 40% Discount | Maternity and Parental Leave | Tuition Assistance

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

As a Supervisor, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Responsibilities

Attract, hire, develop, inspire, and retain top talent.
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
Set the direction and goals for the day/shift when associates arrive for work.
Provide individual and team performance feedback and recommendations to managers.
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
Train, coach, reward, and motivate associates to improve selling and the customer experience.
Reinforce selling expectations, performance, results, and accountability with all associates.
All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
Maintain our values, policies, and procedures.

Qualifications

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
Prior experience in a supervisory role, preferably in a retail setting.
Thrives in a customer-first based retail environment.
Ability to foster a customer-focused selling culture.
Effective communication skills, being open to feedback, and the ability to adapt quickly.
Ability to provide in the moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

High school diploma, GED certificate, or Relevant Work Experience

Core Competencies

Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
40% merchandise discount and free Bath & Body Works product that encourages you to come back to your senses!
Robust medical, dental, and life insurance options, plus short-term and long-term disability plans.
No-cost mental health and wellbeing support through our Employee Assistance Program (EAP).
Retirement Savings Program with company match.
Tuition Assistance Program.
Opportunity for paid time off (PTO) and additional family benefits.
Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the Canada.

Application window will close when all role(s) are filled.

Category: Store: Management

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Training, Management, and Customer Service
Industries
Retail and Manufacturing

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