Retail Supervisor, Product Operations - Bramalea City Centre

Old Navy; Brampton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support store leadership and enhance customer experiences. In this role, you will be a role model for employees, promoting customer loyalty and executing tasks efficiently. You will collaborate with your team to ensure a positive work environment and drive behaviors that contribute to a best-in-class customer experience. This position requires flexibility in scheduling and a commitment to continuous improvement. If you are passionate about customer service and teamwork, this opportunity is perfect for you.

Qualifications

• Ability to communicate expectations clearly and directly.
• Demonstrated interest in continuous improvement and growth.

Responsibilities

• Support store leadership by executing tasks and maintaining productivity.
• Promote customer loyalty and ensure compliance standards are met.

Skills

Customer Service

Communication

Team Collaboration

Flexibility

Problem Solving

Tools

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors.
• Support the sales leader during (non-peak) hours, with the customer as the primary focus.
• Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors.
• Provide clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.