Retail Supervisor - Kitchener Outlet

Nike; Kitchener; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Retail Supervisor at a leading outlet store, where your passion for customer service and teamwork will shine. In this role, you'll engage with customers, guiding them to find their perfect products while fostering a supportive and enthusiastic environment. This position offers a chance to grow within a company that values diversity and encourages bold ideas. Enjoy a range of benefits, including health and wellness insurance, tuition reimbursement, and opportunities for stock purchase discounts. If you're ready to make a difference and embrace a culture of excellence, this is the place for you.

Benefits

Health, Wellness and Dental Benefits Insurance

Tuition Reimbursement

Employee Assistance Program

Retirement Savings Plan Match

Accrued Paid Time Off

Holiday Pay

Discounts for you and your family

Employee Stock Purchase Plan (ESPP)

Qualifications

• 1 year of retail or consumer service experience preferred.
• Ability to learn and train on the latest products and technologies.

Responsibilities

• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome and exceed their expectations.

Skills

Customer Service

Retail Experience

Team Leadership

Flexibility

Education

High School Diploma

Job description

Nike Job Description : Specialist (Retail Supervisor )

Location & Store Type: Nike Kitchener Outlet Store

Address: Kitchener, ON

Hours: Full Time Permanent 40 hours per week, including nights and weekends

We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as a Specialist. Are you ready to embrace it? Let’s do it.

Lace Up as a Nike Retail Supervisor

As a Nike Retail Supervisor, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way.

When we say team, we mean it. We go after goals together. We support your bold ideas — and encourage you to try them out. You impact our customers' experiences daily. It's more than getting the product from door to floor; it's being part of the first-time customers find their dream pair. Those iconic moments – that's our culture. Bring your just-do-it attitude, and let's be game-changers together.

Rewarded for a Job Well Done

• Health, Wellness and Dental Benefits Insurance
• Tuition Reimbursement program, Employee Assistance program, Retirement Savings Plan Match
• Accrued Paid Time Off and Holiday Pay
• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
• Discounts for you and your family

Putting Your Best Foot Forward

• Must be at least 16 years old
• 1 year of retail or consumer service experience preferred
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

What You're Responsible For

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.