Retail Supervisor, Full Time, Product Operations - Siegen Lane Marketplace

200 Old Navy, LLC; Ontario; On-site; CAD 35,000 - 50,000; Full time

Job summary

Une entreprise de vente au détail recherche un Lead pour soutenir son équipe de gestion. Le candidat idéal devra posséder une expérience significative en vente au détail, être passionné par le service client et capable de diriger et inspirer les autres grâce au mentorat. Le poste inclut la responsabilité de la performance de l'équipe, le maintien de l'environnement de travail positif, et la gestion des opérations quotidiennes du magasin.

Qualifications

• Expérience en vente au détail de 6 mois ou plus.
• Capacité à interagir efficacement avec les clients et l'équipe.
• Démonstration d'initiatives pour améliorer les compétences.

Responsibilities

• Mentorer et former les Experts et Associés de la marque.
• Promouvoir la fidélité des clients et engager les clients.
• Contribuer à l'environnement de travail positif.

Skills

Communication

Service Client

Travail d'Équipe

Vente Suggérée

Job description

As a Lead, you’re responsible for supporting our management team by performing functional tasks as assigned. You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and / or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you’ll teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers.

What You'll Do

Consistently treat all customers and employees with respect and contribute to a positive work environment.

Promote customer loyalty by educating customers about our loyalty programs.

Serve as a role model to achieve priorities in store with the customer as the primary focus.

Seek out and engage with customers to drive sales and service using suggestive selling.

Enhance customer experience by using all omni channel offerings.

Take action based upon direction from the Service Leader and collaborate effectively with employees.

Build and share expertise in an assigned specialized functional area.

Support completion or work processes before or after the store closes as needed inclusive of opening and / or closing the store as needed.

Be accountable to personal goals which contribute to overall store goals and results.

Who You Are

A current or previous retail employee with 6 or more months of experience.

A good communicator with the ability to effectively interact with customers and your team to meet goals.

A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

Able to demonstrate interest and initiative to develop skills and improve capabilities.

Passionate about retail and thrive in a fastpaced environment.

Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

Able to utilize retail technology.

Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Ability to travel as required.

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