Retail Supervisor, Full Time - Charlottetown Smart

Gap; Charlottetown; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated team member to support store operations and enhance customer experiences. In this role, you will be a role model for employees, guiding them in best practices to achieve sales goals. Your focus will be on collaboration, communication, and delivering a seamless customer experience. This position requires flexibility to adapt to varying schedules, including evenings and weekends, as well as a commitment to fostering a positive work environment. If you are passionate about retail and customer service, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on building loyalty.
• Effective communication and ability to utilize technology in retail.

Responsibilities

• Support store leadership by executing tasks and maintaining productivity.
• Promote customer loyalty and provide exceptional experiences.

Skills

Customer Service

Communication Skills

Technology Utilization

Team Collaboration

Sales Techniques

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote customer loyalty by educating customers about our loyalty programs.

• Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors to provide an exceptional customer experience.

• Support the sales leader during non-peak hours, with the customer as the primary focus.

• Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.

• Build and share expertise in the product lifecycle.

• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.

• Leverage omni-channel to deliver a frictionless customer experience.

• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc.’s Purpose, Mission, Vision, Values, and Behaviors.

• Provide clear and direct communication of expectations.

• Ability to utilize technology effectively to engage with customers and team to meet goals.

• Demonstrate interest and initiative towards continuous improvement and growth.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.

• Able to maneuver around the sales floor, stockroom, and office and can lift up to 30 pounds.