Retail Supervisor, Full Time - Bayshore SC

Gap; Ottawa; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

50% merchandise discount

Competitive PTO

401(k) / RRSP matching

Employee stock purchase plan

Medical/dental/vision insurance

Virtual healthcare

Parental leave

Diversity and inclusion awards

Job summary

Gap is seeking a team member to support store leadership and deliver a best-in-class customer experience. You will educate customers on loyalty programs, role-model selling behaviors, and collaborate with colleagues to ensure tasks are completed efficiently.

The role emphasizes adapting to a flexible schedule and maintaining store standards. You will engage with customers across in-store and omni-channel touchpoints while upholding Gap values and compliance, contributing to a positive work

Qualifications

• Ability to provide excellent customer service and uphold Gap standards.
• Ability to use technology to engage with customers and complete transactions.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Assist store leadership in daily tasks and responsibilities.
• Deliver best-in-class customer experience through product knowledge and selling skills.
• Promote loyalty programs and educate customers about benefits.
• Support opening/closing procedures and keep the store organized.
• Collaborate with team to maintain productivity and a positive environment.
• Handle omni-channel engagements to ensure a frictionless experience.
• Ensure compliance standards are met.

Skills

Customer service

Communication

Teamwork

Flexibility

Technology literacy

Physical fitness

Tools

POS system

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience. This posting is to fill one vacancy.

What you’ll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads is expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• You embodyGapInc’sPurpose,Mission,Vision, Valuesand Behaviors
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals
• Demonstrate interest and initiative towards continuous improvement and growth
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.