Retail Supervisor, Merchandising - Niagara On The Lake

Gap; Niagara-on-the-Lake; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Employee stock purchase plan

Medical/dental/vision insurance

Virtual health care

Parental Top Up

Job summary

Gap is hiring to support our store leadership team in Niagara-on-the-Lake, Ontario. You will model selling behaviors, educate customers about loyalty programs, and help deliver an exceptional in‑store experience.

The role supports opening/closing tasks, works across the sales floor, stockroom, and office, and uses omni‑channel tools for a frictionless guest journey. You embody Gap Inc.’s values and adapt to a flexible schedule that may include holidays, evenings, overnights, and weekends while

Qualifications

• Experience delivering friendly, proactive customer service in a fast paced retail environment.
• Ability to work as part of a team to achieve store goals and maintain a positive atmosphere.
• Strong communication skills, including handling inquiries and guiding customers on products.

Responsibilities

• Assist store leadership with daily operations and sales goals.
• Deliver a best‑in‑class customer experience through product knowledge and selling behaviors.
• Maintain store standards, assist with opening/closing tasks, and ensure compliance with procedures.

Skills

Customer service

Teamwork

Communication

Flexible schedule

Tech-savvy

Tools

POS system

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best‑in‑class customer experience. This posting is to fill one vacancy.

What you’ll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus.
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• You embodyGapInc’sPurpose,Mission,Vision, Valuesand Behaviors
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals
• Demonstrate interest and initiative towards continuous improvement and growth
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.