Retail Supervisor

PUMA; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global sports brand is seeking a dedicated individual to deliver high-quality customer service and achieve sales goals in Halifax. The ideal candidate will have retail experience, strong communication skills, and the ability to work collaboratively. Responsibilities include managing store performance, assisting with staff recruitment, and ensuring compliance with policies. The role requires flexibility in working hours and offers an engaging environment to showcase individual talent.

Qualifications

• 1–2 years’ experience in a customer service-oriented retail environment.
• Proven ability to exceed sales goals and present information to large groups.
• Strong team player with excellent communication skills.

Responsibilities

• Provide high standards of customer experience in the Store.
• Ensure the Store achieves sales and profitability goals.
• Assist with recruitment and training of employees.

Skills

Customer service experience

Team player

Excellent communication skills

Basic MS Office skills

Job description

Your Mission

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

Your Talent

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.