Retail Supervisor

Columbia Sportswear Company; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global outdoor apparel leader in Canada is seeking a Retail Supervisor to assist in store operations and lead a diverse team. The ideal candidate will have strong leadership and communication skills, a passion for customer engagement, and experience in retail. This role offers competitive pay and comprehensive benefits tailored for employee well-being.

Benefits

Employee discounts

Health benefits including medical, dental, and vision

Pension plan with company match

Employee Assistance Program (EAP)

Qualifications

• 2-5 years of experience in retail or supervisory roles.
• Ability to engage consumers and provide excellent customer service.
• Capable of handling physical tasks and operating equipment.

Responsibilities

• Supervise store associates to drive sales and enhance customer experience.
• Train and coach team members to meet sales goals.
• Collaborate with store leadership on merchandising and procedures.
• Maintain high store standards for presentation and cleanliness.

Skills

Leadership skills

Effective communication

Sales floor management

Coaching abilities

Problem-solving

Education

High School Diploma or GED preferred

Tools

Inventory systems

Point of Sales (POS) systems

Job description

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company’s mission of “Connecting Active People with Their Passions.”

As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective operation of the store. The supervisor is responsible for providing leadership and direction to diverse associate level team members in the assigned area of responsibility. You will provide sales floor leadership to drive sales and ensure associates engage consumers to provide a personalized shopping experience.

HOWYOU’LLMAKE A DIFFERENCE

Provides training and in-the-moment coaching to ensure associates engage consumers, make product recommendations, and leverage product knowledge to influence buying decisions. Ensures associates connect consumers to company loyalty programs and solicit feedback through consumer surveys.

Supports store leadership in the execution of merchandising directives; ensures timely replenishment of the sales floor and maintains high store standards for product presentation and store cleanliness.

Supervises and overseas assigned department of responsibility. Drives department sales through deep understanding of consumer needs, product training, visual merchandising, and communication of product needs and challenges with store leadership.

Collaborates with store leadership team to ensure accurate execution of procedures and compliance with company policies. Works to resolve any problems or errors.

Creates and maintains a store culture of teamwork; leads by example to high professional standards and demonstrates Columbia Sportswear Company values.

YOUHAVE

No specific education required (High School Diploma or GED preferred)

2-5 years of experience in position or specialization

Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.

Ability to use judgment to identify and resolve day-to-day technical and operational problems.

Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

JOB CONDITIONS

Frequently in a more active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.). They may frequently use specialized equipment and may have exposure to dust and noise.

Occasionally it requires the ability to work in place.

Ability to communicate clearly with others.

Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

#SPO

Starting wage $21-$25/ hour Based on Sales and Experience

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources

ABOUT THE POSITION

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company’s mission of “Connecting Active People with Their Passions.”

As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective operation of the store. The supervisor is responsible for providing leadership and direction to diverse associate level team members in the assigned area of responsibility. You will provide sales floor leadership to drive sales and ensure associates engage consumers to provide a personalized shopping experience.

HOWYOU’LLMAKE A DIFFERENCE

• Provides training and in-the-moment coaching to ensure associates engage consumers, make product recommendations, and leverage product knowledge to influence buying decisions. Ensures associates connect consumers to company loyalty programs and solicit feedback through consumer surveys.

• Supports store leadership in the execution of merchandising directives; ensures timely replenishment of the sales floor and maintains high store standards for product presentation and store cleanliness.

• Supervises and overseas assigned department of responsibility. Drives department sales through deep understanding of consumer needs, product training, visual merchandising, and communication of product needs and challenges with store leadership.

• Collaborates with store leadership team to ensure accurate execution of procedures and compliance with company policies. Works to resolve any problems or errors.

• Creates and maintains a store culture of teamwork; leads by example to high professional standards and demonstrates Columbia Sportswear Company values.

YOUHAVE

• No specific education required (High School Diploma or GED preferred)

• 2-5 years of experience in position or specialization

• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.

• Ability to use judgment to identify and resolve day-to-day technical and operational problems.

• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

JOB CONDITIONS

• Frequently in a more active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.). They may frequently use specialized equipment and may have exposure to dust and noise.

• Occasionally it requires the ability to work in place.

• Ability to communicate clearly with others.

• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

#SPO

Starting wage $21-$25/ hour Based on Sales and Experience

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources [e-mail] or call 519-644-5000 and we will work with you to meet your accommodation needs.At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our Pension plan plus a generous company match option. Columbia offers medical, dental, vision, life Insurance, and disability coverage. In addition, Columbia provides an Employee Assistance Program (EAP) which offers free wellness benefits and confidential 24/7/365 counseling services. We have extensive wellness benefits, including paid time off programs, and employee discounts also available.