Retail Store Sales Associate I - Winnipeg, 2024, Manitoba, CA

Joinimagine; Winnipeg; On-site; CAD 28,000 - 36,000; Full time

Job summary

adidas is seeking a Retail Team Member in Winnipeg to help meet store targets, assist customers, and keep a safe, inviting shopping environment. You will collaborate with teammates, seek learning opportunities, and make yourself available to support others when needed.

You will apply product knowledge, execute visual merchandising, complete transactions accurately, and help with replenishment. Must be 16 or older, able to communicate in English, and maintain reliable attendance.

Qualifications

• Must possess and consistently exhibit the competencies relative to the position.
• Knowledge of customer service principles and processes.
• Ability to learn and adapt quickly in a fast-paced environment.
• Ability to understand and carry out oral and/or written instructions and request clarification if needed.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships team members.
• Well developed ability to speak, read, comprehend, and write English.
• Ability to maintain reliable and consistent attendance and punctuality.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
• Must be 16 years of age or older.

Responsibilities

• Meets and exceeds store targets and collaborates with team to reach goals.
• Maintains store policies and safety procedures to ensure a safe shopping and working environment.
• Works productively with teammates to meet store goals.
• Shows willingness to learn and takes opportunities to improve performance.
• Supports other team members when needed and communicates needs.
• Provides excellent customer service using adidas service model to boost sales and brand experience.
• Creates an emotional connection with customers as a brand ambassador.
• Applies product knowledge to service approach within assigned store zones.
• Maintains an appealing, easy-to-shop environment through merchandising and housekeeping.
• Stocks, replenishes and ensures merchandise is available on the sales floor.

Skills

Customer service principles

Adapt quickly

Instructions comprehension

Inspirational attitude

Team relationships

English literacy

Attendance & punctuality

Weather exposure

Education

High school diploma or GED

Job description

Key Accountabilities:

• Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store.
• Complies with store policies and procedures to maintain a safe shopping and working environment.
• Collaborates productively and respectfully with team members to meet or exceed store goals.
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.
• Makes themselves available to support other team members when needed

• Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.
• Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
• Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s).
• Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.
• Minimize loss by actively maintaining sales floor awareness while serving customers.

• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.
• May handle returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
• Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
• Ensures adequate supplies to create an effective stockroom environment (if applicable) and continually maintains this (including all merchandise) within and around the vicinity.

Knowledge, Capabilities and Experience:

• Must possess and consistently exhibit the competencies relative to the position.
• Knowledge of customer service principles and processes.
• Ability to learn and adapt quickly in a fast-paced environment.
• Ability to understand and carry out oral and/or written instructions and request clarification if needed.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships team members.
• Well developed ability to speak, read, comprehend, and write English
• Ability to maintain reliable and consistent attendance and punctuality.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Qualifications:

• Must have or be pursuing a high school diploma or general education degree (GED)
• Three to six month’s experiences working in a retail environment.
• Basic numeracy, literacy, and verbal communication skills.
• Must be 16 years of age or older.