Retail Store Sales Associate I - Edmonton, 2012, Alberta, Canada

Adidas; Edmonton; On-site; CAD 19,000 - 26,000; Full time

Job summary

Adidas in Edmonton is seeking a Retail Sales Associate to help customers select merchandise, share product knowledge, and drive sales with adidas selling techniques and the in-store AOS system. You will handle transactions, maintain the store, and assist with inquiries.

Applicants should have a high school diploma or GED and 3–6 months of retail experience, with strong English and French communication. The role requires standing, good fitness, and weekend/evening availability.

Qualifications

• High school diploma or GED; retail experience 3–6 months preferred.
• Excellent communication and customer service skills.
• Able to stand for long periods and lift up to 12 kg.

Responsibilities

• Assist customers in selecting adidas merchandise with product information.
• Provide product information, materials, technology and functionality.
• Drive and close sales using adidas selling techniques and AOS system.
• Complete sales transactions (cash, credit, debit, etc.).
• Maintain store appearance and assist with replenishment and inquiries.
• Adhere to adidas brand values and Sales Associate competencies.

Skills

Customer service

Sales

Cash handling

POS system

Communication

Teamwork

Problem solving

Bilingual English/French

Education

High School Diploma or GED

Tools

POS System

Job description

Purpose:

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promotes the sale of merchandise by meeting or exceeding standards for productivity. Maintains awareness of all product requirements and information, promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales transactions.

Key Responsibilities:

• Assist customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.
• Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
• Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).
• Completes customer sales transactions (cash, credit, debit, etc.).
• Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
• Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
• Help to support and create a team environment by respecting co-workers.
• Adheres to adidas’ brand values and Sales Associate competencies.
• Assist with telephone duties.
• Adheres to company policy and procedures relating to inventory control.
• Other duties as required by store management.

Knowledge Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.
• Ability to exercise good judgment and decision‑making skills.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate excellent customer service.
• Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
• Must be proficient in English & French (verbal and written)

Qualifications:

Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail experience is preferred.