Retail Store Manager : Winnipeg, MB CAN (Forks Market)

Manitobah Mukluks; Winnipeg; On-site; CAD 45,000 - 60,000; Full time

Job summary

A retail company rooted in Indigenous culture is seeking a Store Manager to lead daily operations, ensuring outstanding customer experiences and achieving sales goals. The ideal candidate has retail management experience and a deep understanding of Indigenous culture. This full-time position offers a comprehensive compensation package, including a base salary, benefits, and employee discounts.

Benefits

Annual base salary

Group benefits

Paid time off

50% discount on retail products

Professional development

Group Savings Program

Qualifications

• Two to three years’ experience in a retail management role.
• Experience supervising in a retail environment.
• Experience working in an Indigenous or culturally sensitive environment is an asset.

Responsibilities

• Greet and engage customers to model exemplary customer service.
• Supervise Retail Ambassadors and Key Holders.
• Lead performance reviews and set action plans.
• Manage inventory and ensure cleanliness standards.

Skills

Customer engagement

Team leadership

Performance coaching

Education

High school diploma or GED

College Diploma in Business or Management

Job description

This is a Full-time, Indefinite term position

Do you have a deep understanding of Indigenous Culture and a passion for leading a sales team to deliver an outstanding shopping experience for Manitobah customers? If so, we want you to join our team!

WHAT YOU WILL DO

Reporting to the Sr. Director of Retail and Wholesale, the Store Manager is responsible for the daily operations of the store, ensuring the store achieves its sales goals, meets merchandise standards, and delivers operational excellence by building and leading a high-performing team. The Manager will ensure to deliver an outstanding shopping experience that reinforces Manitobah’s brand reputation as a preferred retail destination in the community.

WHAT WE OFFER

Manitobah offers a comprehensive total compensation package which includes an annual base salary, group benefits, flexible work hours, generous paid time off, a 50% discount on our retail products, professional development, and our newest benefit offering called Group Savings Program.

LOCATION

You will work out of the Forks Market Mall retail store in Winnipeg, MB.

KEY RELATIONSHIPS

• Reports to: Sr. Director of Retail and Wholesale
• Key Relationships: Retail department, Planning and Inventory Department
• Direct Reports: Retail Ambassadors and Key Holders

KEY RESPONSIBILITIES

1. Greet and engage customers in a manner that models exemplary customer service, in coherence with sales models.
2. Supervision of Retail Ambassadors and Key Holders.
3. Coaching and motivating the team to reach and maintain top performance and provide exceptional customer experience.
4. Lead performance reviews with your team and set action plans accordingly.
5. Delegate tasks when necessary to store Key Holders.
6. Set goals and lead measures to achieve store sales budgets.
7. Execute standards in recruiting, hiring, training, customer service, visual merchandising, and store operations.
8. Set up and manage an efficient and organized inventory stock room.
9. Collaborate with HR in the recruitment of Retail Ambassadors.
10. Facilitate onboarding and continued training of Retail Ambassadors.
11. Create and manage staff scheduling.
12. Responsible for approving and ensuring bi-weekly timesheets are correct for payroll.
13. Attend weekly manager meetings and one-on-ones with the Director of Retail.
14. Enhance brand loyalty by empowering the team to create a natural and personable experience for customers.
15. Execute in-store workshops and special events.
16. Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
17. Ensure all merchandise is properly ticketed and displayed accordingly.
18. Maintain cleanliness standards; visual merchandising standards are met.
19. Maintain adequate stock through efficient inventory management.
20. Track inventory and communicate stock replenishment needs.
21. Manage administrative systems and procedures effectively and in accordance with company policies.
22. Enforce company policy, ensure a safe work environment, free of harassment or unlawful discrimination.
23. Operate within the store's budget.
24. Adhere to all loss prevention and security policies, as well as credit procedures (e.g., credit and debit cards, employee purchases, discounts, deposits, returns, and exchanges).
25. Other related duties as assigned.

IDEAL EXPERIENCE

Professional Experience:

1. Two (2) to three (3) years’ experience in a retail management role required.
2. Two (2) to three (3) years of experience supervising in a retail environment required.
3. Experience working in an Indigenous or culturally sensitive environment is an asset.

Educational Position Requirements:

1. High school diploma, GED, or equivalent is required.
2. College Diploma in Business or Management field is considered an asset.

A combination of education and experience may be considered.

Manitobah is dedicated to greater cultural diversity throughout our business operations and hiring process. As a company rooted in Indigenous culture, Manitobah is committed to hiring Indigenous employees wherever possible; applicants are strongly encouraged to self-declare.

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