Retail Store Manager - Southgate, Lethbridge

Canna Cabana; Lethbridge; On-site; CAD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Store Manager to oversee daily operations and profitability at their Southgate location in Lethbridge. This role involves managing staff, ensuring customer satisfaction, and maintaining inventory while adhering to health and safety regulations. The ideal candidate will have a strong background in retail management, excellent customer service skills, and the ability to train and motivate a team. Join a growing company poised for global recognition in the cannabis industry, offering significant opportunities for personal and professional growth.

Benefits

Unlimited bonus earning potential

Growth opportunities

Learning experiences

Qualifications

• 5+ years in a supervisory role in retail.
• Valid QCW/Sell Safe certification required.
• Strong customer service and troubleshooting skills.

Responsibilities

• Manage daily operations and profitability of the store.
• Ensure compliance with health and safety regulations.
• Supervise staff and maintain inventory.

Skills

Customer Service Skills

Time Management

Staff Training

Conflict Resolution

Communication Skills

Education

High School Diploma

College/CEGEP/Vocational Training

Tools

Microsoft Office

Job description

Retail Store Manager - Southgate, Lethbridge

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Retail Store Manager - Southgate, Lethbridge

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The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff management, customer satisfaction, neat product presentation, inventory management and carrying out seasonal changes and promotional activities.

Job Duties

1. Greet and assist customers in a manner that models exemplary conduct to other staff.
2. Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
3. Ensure that all health, safety and security regulations are adhered to and required standards are met.
4. Maintain adequate stock through efficient inventory management.
5. Take inventory as scheduled and provide inventory reports.
6. Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
7. Verify invoices against packaging slips and track all expenditures.
8. Make sure that merchandise is always presented neatly and that items are priced correctly.
9. Make sound business decisions when buying large quantities with volume based discounts.
10. Provide management with required sales, staff and other assigned productivity reports.
11. Hold staff accountable for cash box deficits.
12. Balance sales, print and record receipts as well as track revenue daily.
13. Make bank deposits daily and reconcile bank statements.
14. Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories.
15. Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
16. All other duties as assigned.

Requirements

• Valid QCW/Sell Safe certification is mandatory to work in a Cannabis store in Alberta.
• Completion of high school and College/CEGEP/vocational or technical training.
• Minimum of 5 years work experience in a supervisory role in a retail environment.
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and assess staff performance.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing.
• Strong customer service and troubleshooting skills.
• Politically and culturally sensitive.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and at different locations.
• Professional, responsive, and positive work attitude is essential. Meticulous records maintenance skills.

Why You Should Apply

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning.
• Unlimited bonus earning potential.

Additional points

The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

QCW / SellSafe License is mandatory for working at any cannabis store. To get QCW license please visit - https://aglc.ca/cannabis/working-cannabis-industry/requirements-retail-staff

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise, and the second-largest cannabis retailer globally by store count. High Tide is built around the cannabis consumer, with diversified operations including:

• Bricks & Mortar Retail: Canna Cabana, with 183 locations across Canada.
• Retail Innovation: Fastendr, automated retail kiosks.
• Consumption Accessories: Brands like Grasscity, Smokecartel, Daily High Club, Dankstop.
• E-commerce Platforms: Various consumer sites.

Brands include Queen of Bud, Cabana Cannabis Co, and others. High Tide also operates in CBD, wholesale distribution, licensing, and has been recognized as a top-growing company in Canada.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Manufacturing

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