Retail Store Manager- South Centre Mall

Lovisa; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A retail fashion company in Calgary is seeking a dynamic Retail Store Manager to lead store operations and drive business growth. The ideal candidate will have over 3 years of retail management experience, a proven track record in sales, and strong leadership skills. This role involves team development, sales performance management, and ensuring exceptional customer experiences. Flexibility for weekend and holiday work is required.

Qualifications

• 3+ years retail management experience.
• Proven track record of achieving sales targets.
• Strong leadership and team development skills.

Responsibilities

• Drive sales targets through effective team leadership.
• Recruit, train, and develop store staff.
• Ensure optimal inventory management and stock control.
• Foster a customer-first culture throughout the store.
• Manage store budget and expenses.

Skills

Retail management experience

Leadership

Sales performance

Problem-solving

Education

Bachelor's degree preferred

Job description

Retail Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary:

We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.

About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.

Key Responsibilities:

Sales & Performance Management:

• Drive sales targets through effective team leadership and strategic planning
• Analyze sales data to identify trends and opportunities
• Implement and monitor KPIs to ensure store productivity
• Lead by example in delivering exceptional sales performance

Team Leadership & Development:

• Recruit, train, and develop store staff
• Create succession plans to develop future leaders
• Conduct performance reviews and provide coaching
• Build and maintain a passionate, customer-focused team

Operations & Merchandising:

• Ensure optimal inventory management and stock control
• Implement loss prevention strategies to minimize shrink
• Execute visual merchandising standards to maximize sales
• Oversee opening and closing procedures
• Maintain store presentation and cleanliness standards

Customer Experience:

• Foster a customer-first culture throughout the store
• Resolve complex customer service issues
• Ensure consistent delivery of exceptional shopping experiences
• Build and maintain customer loyalty

Business Administration:

• Manage store budget and expenses
• Report key metrics to upper management
• Implement company policies and procedures
• Identify and resolve operational challenges

Required Qualifications:

• 3+ years retail management experience
• Proven track record of achieving sales targets
• Strong leadership and team development skills
• Excellent problem-solving abilities
• Deep passion for retail and fashion
• Flexible availability including weekends and holidays
• Bachelor's degree preferred

You'll Excel If You:

• Are results-oriented with strong business acumen
• Have exceptional interpersonal and communication skills
• Demonstrate adaptability in a fast-paced environment
• Show enthusiasm as a brand ambassador
• Have experience in fashion retail