Retail Store Manager - LaSalle

Canna Cabana; Windsor; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking cannabis retail company as a Store Manager, where you'll play a crucial role in delivering exceptional customer experiences. Your leadership will inspire a dedicated team, ensuring compliance with regulations while driving sales and customer satisfaction. This position offers significant growth potential within a globally recognized organization, allowing you to shape the future of cannabis retail. If you're passionate about the industry and ready to lead a dynamic team, this opportunity is perfect for you.

Benefits

Growth Opportunities

Learning Potential

Employee Discounts

Qualifications

• 5-6+ years of management experience in retail with a focus on cannabis.
• Proficiency in Microsoft Office and inventory control.

Responsibilities

• Manage daily retail operations and ensure compliance with regulations.
• Lead and motivate a team while handling customer feedback and sales strategies.

Skills

Microsoft Office

Process Management

Team Problem-Solving

Inventory Control

Leadership Skills

Communication Skills

Customer Service

Education

CannSell License

Management Experience in Retail

Job description

Overview

Our retail Cannabis Retail Store Manager (SM) plays a vital role in delivering a distinctive shopping experience. The SM is primarily responsible for collaborating with company management to manage, maintain, and supervise day-to-day retail operations at the store location.

Responsibilities

Sales Associate Support:

• Assist in hiring, supervising, and managing employees, ensuring all have a valid CannSell license.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
• Coach team members and provide constructive feedback for professional growth.
• Train staff on work procedures and policies to ensure high performance.
• Maintain written SOPs and ensure team compliance with policy and regulation updates.
• Build and manage weekly staff schedules in accordance with labor policies.
• Be accessible and responsive to team questions, suggestions, and concerns; resolve conflicts effectively.
• Achieve high retention and engagement scores among staff.
• Lead by example and work collaboratively to handle high-volume store challenges.

Sales and Customer Service:

• Handle customer feedback and resolve complaints per head office procedures.
• Ensure customer satisfaction through effective complaint resolution.
• Use feedback to improve customer experience.
• Implement cannabis sales strategies in collaboration with marketing, including promotions and displays.
• Recommend future promotions based on past success.
• Review sales reports, identify trends, and manage inventory needs.
• Track daily sales performance and analyze key metrics to exceed goals.
• Use employee incentives to motivate and increase sales.
• Meet or exceed monthly revenue, gross margin, and customer review scores.

Daily Store Operations:

• Ensure compliance with all regulations, manage reporting and record-keeping.
• Assist with inventory, sales, and compliance audits.
• Perform opening and closing procedures.
• Oversee security, cash management, and reporting procedures.
• Develop staff schedules and foster a positive work environment.
• Manage facility maintenance and troubleshoot issues.
• Maintain adequate stock levels and track expiring products.
• Coordinate inventory audits and reconcile discrepancies.
• Ensure proper disposal of expired or damaged products.
• Verify deliveries and maintain accurate records.
• Communicate daily updates via email and logs.
• Adhere to HR policies, including confidentiality.
• Keep the work environment clean and organized.

Qualifications

• Proficiency in Microsoft Office, process management, team problem-solving, and inventory control.
• AGCO CannSell license and a clean police record.
• 5-6+ years management experience in retail.
• Valid Cannabis Retail Store Manager license or ability to obtain one.
• Knowledge of cannabis plants, strains, and retail standards set by AGCO.
• Understanding of local and state cannabis laws and regulations.
• Achievement-oriented, organized, flexible, empathetic, and proactive.
• Excellent leadership, management, communication, and problem-solving skills.
• Ability to work flexible hours, including nights, weekends, and holidays, at various locations.

Job Type: Full-time

Why You Should Apply:

• Opportunity to work for a growing, globally recognized cannabis company.
• Significant growth, learning, and earning potential.

Additional points: This job description covers principal functions and duties; additional responsibilities may be assigned.

We thank all applicants in advance; only those selected for an interview will be contacted.

To obtain a CannSell license, visit -

CannSell Standard | CannSell.ca

About Us

High Tide Inc. is a leading community-grown, retail-forward cannabis enterprise, the second-largest globally by store count. Our operations include:

• Bricks & Mortar Retail: Canna Cabana, with 194 locations across Canada.
• Retail Innovation: Fastendr, a fully automated retail kiosk technology.
• Consumption Accessories: E-commerce platforms like Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• CBD: Nuleafnaturals.com, FABCBD.com, blessedcbd.de, and blessedcbd.co.uk.
• Wholesale Distribution: Solutions via Valiant.
• Licensing: Partnerships and license agreements under Famous Brandz.

High Tide has been recognized as a top growing company in Canada and globally. For more information, visit www.hightideinc.com.