Retail Store Manager- Guildford Towne Center

Lovisa; Surrey; On-site; CAD 55,000 - 75,000; Full time

Job summary

A dynamic retail company is seeking a results-driven Retail Store Manager in Surrey to lead store operations and drive business growth. The successful candidate will have over 3 years of retail management experience, a passion for fashion, and strong leadership skills. Responsibilities include managing sales targets, developing the team, and ensuring exceptional customer experiences. This role offers opportunities for development in a fast-paced retail environment.

Qualifications

• 3+ years retail management experience.
• Proven track record of achieving sales targets.
• Strong leadership and team development skills.

Responsibilities

• Drive sales targets through effective team leadership.
• Recruit, train, and develop store staff.
• Ensure optimal inventory management and stock control.
• Resolve complex customer service issues.
• Manage store budget and expenses.

Skills

Retail management experience

Leadership skills

Problem-solving abilities

Sales orientation

Communication skills

Education

Bachelor's degree

Job description

Retail Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary:

We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.

About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.

Key Responsibilities:

Sales & Performance Management:

• Drive sales targets through effective team leadership and strategic planning
• Analyze sales data to identify trends and opportunities
• Implement and monitor KPIs to ensure store productivity
• Lead by example in delivering exceptional sales performance

Team Leadership & Development:

• Recruit, train, and develop store staff
• Create succession plans to develop future leaders
• Conduct performance reviews and provide coaching
• Build and maintain a passionate, customer-focused team

Operations & Merchandising:

• Ensure optimal inventory management and stock control
• Implement loss prevention strategies to minimize shrink
• Execute visual merchandising standards to maximize sales
• Oversee opening and closing procedures
• Maintain store presentation and cleanliness standards

Customer Experience:

• Foster a customer-first culture throughout the store
• Resolve complex customer service issues
• Ensure consistent delivery of exceptional shopping experiences
• Build and maintain customer loyalty

Business Administration:

• Manage store budget and expenses
• Report key metrics to upper management
• Implement company policies and procedures
• Identify and resolve operational challenges

Required Qualifications:

• 3+ years retail management experience
• Proven track record of achieving sales targets
• Strong leadership and team development skills
• Excellent problem-solving abilities
• Deep passion for retail and fashion
• Flexible availability including weekends and holidays
• Bachelor's degree preferred

You'll Excel If You:

• Are results-oriented with strong business acumen
• Have exceptional interpersonal and communication skills
• Demonstrate adaptability in a fast-paced environment
• Show enthusiasm as a brand ambassador
• Have experience in fashion retail