Retail Store Manager- Guildford Towne Center

Lovisa America LLC; Surrey; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is searching for a dynamic Retail Store Manager to lead operations and drive growth in a fast-paced retail environment. This role involves overseeing daily operations, developing a high-performing team, and ensuring exceptional customer experiences. With a focus on sales performance and team leadership, you will implement strategic plans to achieve targets and foster a customer-first culture. If you have a passion for retail and fashion and possess strong leadership skills, this opportunity is perfect for you.

Qualifications

• 3+ years of retail management experience with a proven sales track record.
• Strong leadership skills and ability to develop a high-performing team.

Responsibilities

• Drive sales targets and analyze data for trends.
• Recruit, train, and develop a passionate customer-focused team.
• Ensure optimal inventory management and execute merchandising standards.

Skills

Retail Management

Sales Performance Management

Team Leadership

Customer Service

Inventory Management

Problem Solving

Education

Bachelor's Degree

Job description

Retail Store Manager

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary:

We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.

About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.

Key Responsibilities:

Sales & Performance Management:

• Drive sales targets through effective team leadership and strategic planning
• Analyze sales data to identify trends and opportunities
• Implement and monitor KPIs to ensure store productivity
• Lead by example in delivering exceptional sales performance

Team Leadership & Development:

• Recruit, train, and develop store staff
• Create succession plans to develop future leaders
• Conduct performance reviews and provide coaching
• Build and maintain a passionate, customer-focused team

Operations & Merchandising:

• Ensure optimal inventory management and stock control
• Implement loss prevention strategies to minimize shrink
• Execute visual merchandising standards to maximize sales
• Oversee opening and closing procedures
• Maintain store presentation and cleanliness standards

Customer Experience:

• Foster a customer-first culture throughout the store
• Resolve complex customer service issues
• Ensure consistent delivery of exceptional shopping experiences
• Build and maintain customer loyalty

Business Administration:

• Manage store budget and expenses
• Report key metrics to upper management
• Implement company policies and procedures
• Identify and resolve operational challenges

Required Qualifications:

• 3+ years retail management experience
• Proven track record of achieving sales targets
• Strong leadership and team development skills
• Excellent problem-solving abilities
• Deep passion for retail and fashion
• Flexible availability including weekends and holidays
• Bachelor's degree preferred

You'll Excel If You:

• Are results-oriented with strong business acumen
• Have exceptional interpersonal and communication skills
• Demonstrate adaptability in a fast-paced environment
• Show enthusiasm as a brand ambassador
• Have experience in fashion retail