Retail Store Manager - Dunbar

Canna Cabana; Vancouver; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking cannabis retail company as a Store Manager, where you will lead a dynamic team to create an exceptional shopping experience. In this role, you will oversee daily operations, ensure compliance with regulations, and drive sales strategies to exceed performance goals. With a focus on customer satisfaction and staff development, this position offers an exciting opportunity for career growth within a rapidly expanding industry. If you are passionate about retail and looking to make a significant impact, this is the perfect role for you.

Benefits

Career Development Opportunities

Employee Discounts

Flexible Scheduling

Health Benefits

Qualifications

• Valid Selling It Right Certification required.
• 5-6+ years of retail experience with supervisory skills.

Responsibilities

• Manage daily operations and ensure compliance with regulations.
• Lead and motivate staff to achieve high retention and performance scores.

Skills

Customer Service

Team Leadership

Conflict Resolution

Sales Strategy Implementation

Communication Skills

Education

Selling It Right Certification

5-6+ years retail experience

Tools

Microsoft Office

Sales Software

Job description

Overview

Our retail Cannabis Retail Store Manager (SM) plays a vital role in delivering a distinctive shopping experience. The SM is responsible for collaborating with company management and overseeing day-to-day retail operations at the store location.

Responsibilities

Sales Associate Support:

• Assist in hiring, supervising, and managing employees, ensuring all hold valid Selling It Right licenses.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
• Coach staff and provide constructive feedback for professional growth.
• Train team members on procedures and policies to ensure quality performance.
• Maintain SOPs and ensure compliance with policy and regulations.
• Build weekly staff schedules in accordance with labor policies.
• Be accessible and responsive to team questions, suggestions, and conflicts.
• Achieve high retention, engagement, and performance scores among staff.
• Lead by example and handle high-volume store circumstances effectively.

Sales and Customer Service:

• Handle customer feedback and resolve complaints following head office procedures.
• Ensure customer satisfaction and utilize feedback for improvements.
• Implement sales strategies in collaboration with marketing for incentives and promotions.
• Recommend and analyze promotions to boost sales trends.
• Review sales reports, monitor inventory needs, and track daily sales performance.
• Analyze store metrics to exceed sales goals.
• Use employee incentives to motivate and improve morale.
• Maintain high scores in revenue, gross margin, and customer reviews.

Daily Store Operations:

• Ensure compliance with all regulations and maintain proper reporting.
• Assist with inventory, sales, and compliance audits.
• Perform opening and closing procedures, including security and cash management.
• Create staff schedules and maintain a safe, organized environment.
• Oversee facility maintenance, troubleshooting, and stock management.
• Monitor product expiry, promote sales, and manage inventory audits and discrepancies.
• Coordinate deliveries and ensure accuracy and compliance.
• Communicate daily updates to team via email and logs.
• Adhere to HR policies, including confidentiality.

Qualifications

• Valid Selling It Right Certification.
• Clean Criminal Background Check prior to start.
• 5-6+ years retail experience, with 3+ years in a supervisory role.
• Excellent customer service and management skills.
• Proficiency in Microsoft Office and sales software.
• Strong communication, team leadership, and conflict resolution skills.
• Availability for shift work including nights, weekends, and holidays.

Job Types: Full-time, Permanent

Why You Should Apply:

• Opportunity to grow with a leading cannabis retail company.
• Chance to gain valuable experience and career development.

Additional points: This job description covers principal duties; additional responsibilities may apply.

We thank all applicants; only those selected for an interview will be contacted.

*To get yourSelling It RightLicense, visit:

Selling It Right Course | Responsible Service BC (gov.bc.ca)

About Us

High Tide Inc. is a leading community-grown, retail-forward cannabis enterprise, ranked as the second-largest cannabis retailer globally by store count. Our operations include:

• Bricks & Mortar Retail: Canna Cabana, with 183 locations across Canada.
• Retail Innovation: Fastendr, automated retail kiosks.
• Consumption Accessories: Multiple e-commerce platforms like Grasscity.com, Smokecartel.com, etc.
• Brands: Queen of Bud, Cabana Cannabis Co, and others.
• CBD: Nuleafnaturals.com, FABCBD.com, and international sites.
• Wholesale Distribution: Valiant.
• Licensing: Partnerships under Famous Brandz.

Recognized as one of Canada's Top Growing Companies (2021-2024) and among the top 10 industry stocks, High Tide continues to expand and innovate. Visit www.hightideinc.com for more information.