Retail Store Manager - Crystal Manor/Bonnie Doon

Canna Cabana; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading cannabis retail company in Canada is seeking a Retail Store Manager to oversee daily operations, manage staff, and ensure customer satisfaction. The ideal candidate will have extensive supervisory experience in retail and possess strong management and customer service skills. This full-time permanent position offers opportunities for growth and unlimited bonus potential.

Benefits

Opportunity for career advancement

Unlimited bonus potential

Qualifications

• At least 5 years of supervisory experience in retail.
• Minimum 3 years in a managerial role.
• Ability to train and motivate staff.

Responsibilities

• Assist customers professionally and set an example for staff.
• Resolve customer complaints positively.
• Maintain stock levels through efficient inventory management.
• Conduct inventory counts and provide reports.
• Balance sales and reconcile bank statements.

Skills

Customer service skills

Management skills

Time management

Communication skills

Organizational skills

Education

High school diploma

SellSafe Certification

Post-secondary or technical training

Tools

Microsoft Office

Job description

Overview

The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff management, customer satisfaction, neat product presentation, inventory management, and carrying out seasonal changes and promotional activities.

Responsibilities

Job Duties

• Greet and assist customers professionally, setting an example for staff.
• Address and resolve customer complaints positively and professionally.
• Ensure compliance with health, safety, and security regulations.
• Maintain adequate stock levels through efficient inventory management.
• Conduct scheduled inventory counts and provide reports.
• Increase sales, expand markets, and promote the business within guidelines.
• Verify invoices against packaging slips and track expenditures.
• Ensure merchandise is neatly presented and correctly priced.
• Make informed purchasing decisions with volume discounts.
• Provide management with sales, staff, and productivity reports.
• Hold staff accountable for cash handling discrepancies.
• Balance sales, print receipts, and track revenue daily.
• Make daily bank deposits and reconcile bank statements.
• Coordinate the ordering and receiving of cannabis and accessories.
• Supervise staff and coordinate work schedules for productive operations.
• Perform other duties as assigned.

Qualifications

Requirements

• Valid SellSafe Certification
• High school diploma and post-secondary or technical training
• At least 5 years of supervisory experience in retail
• Minimum 3 years in a managerial role
• Excellent customer service skills
• Management experience preferred
• Strong time management and prioritization skills
• Ability to train and motivate staff
• Performance monitoring skills
• Basic office administration skills
• Proficiency in Microsoft Office
• Effective teamwork and communication skills
• Strong customer service and troubleshooting skills
• Culturally sensitive and diplomatic
• Organizational and planning skills
• Ability to work flexible hours including nights, holidays, and weekends
• Positive work attitude and meticulous record-keeping

Job Types: Full-time, Permanent

Why You Should Apply:

• Opportunity to grow with a leading cannabis retail company.
• Potential for career advancement and learning.
• Unlimited bonus potential.

Additional points: This job description covers principal functions and duties. Additional duties may be assigned.

We thank all applicants; only those selected for an interview will be contacted.

SellSafe License is mandatory for working at any cannabis store. Please visit - SellSafe Cannabis Staff Training | AGLC to obtain your license.

About Us

High Tide Inc. is a leading community-grown, retail-forward cannabis enterprise, ranked as the second-largest global cannabis retailer by store count. We operate across various sectors including retail, innovation, accessories, e-commerce, CBD, wholesale distribution, and licensing. Recognized for rapid growth, we have been named one of Canada’s Top Growing Companies and received multiple industry accolades.

Visit www.hightideinc.com to learn more about our impact and achievements.