Retail Store Manager

Revelle; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Revelle Shop in Toronto is seeking an experienced, sales-driven Store Manager to lead the day-to-day operations of our luxury women's fashion boutique.

You will own store performance, build relationships with VIP clients, manage inventory, coordinate online and in-store experiences, and partner directly with the founder to grow the business.

This role requires ownership, leadership of a seasonal hires team, and a hands-on approach to shaping how the brand shows up online and offline.

Qualifications

• 3+ years of fashion retail management experience, preferably in luxury or premium women’s fashion.
• Strong leadership and team-management skills with a track record of driving sales.
• Excellent clienteling ability and a talent for building lasting relationships with clients.

Responsibilities

• Own daily and monthly sales performance against targets and coach the team.
• Develop client relationships, manage VIPs, and drive repeat business.
• Oversee inventory, merchandising, pricing, and store presentation to reflect the luxury brand.
• Coordinate e-commerce activity, online orders, and omnichannel experiences.
• Lead store operations, events, and training for Summer hires.

Skills

Sales leadership

Team management

Clienteling

Retail operations

Visual merchandising

Tools

Lightspeed

WooCommerce

Klaviyo

Canva

Online order fulfillment

Job description

Employment type: Full-time, permanent

Reports to: Owner/Founder

Schedule: Five days per week including weekends, with occasional evenings for events

Applications close: Friday 4th of September 2026

This posting is for an existing vacancy.

Revelle Shop is seeking an experienced, sales-driven Store Manager to lead the day-to-day operations of our Toronto luxury women's fashion boutique.

Revelle is a destination for curated designer fashion, specializing in resort wear, vacation dressing, occasion wear and unique pieces from international designers including PatBO, Charo Ruiz, Hemant & Nandita, AZULU, Rococo Sand, LoveShackFancy and more. Our clients are women who travel, celebrate and dress for the moment, and they expect a five-star experience every time they walk through the door.

We are looking for someone who can take ownership of the store, lead summer hires team, build strong relationships with our clientele and, most importantly, drive sales and grow the business.

This is not an opening-and-closing retail management position. As a small, entrepreneurial business, this role carries an unusual broad scope: you will sell, lead a team, run operations and help shape how the brand shows up online. If you want a narrow corporate lane, this isn’t it. If you want real ownership, direct access to the founder and visible impact on a growing business, it is.

STORE MANAGER POSITION

Revelle Shop | Luxury Women's Fashion Boutique | Toronto

Location: Revelle Shop,129 Davenport Road, Toronto, ON. On-site.

Employment type: Full-time, permanent

Reports to: Owner/Founder

Schedule: Five days per week including weekends, with occasional evenings for events

Applications close: Friday 4th of September 2026

This posting is for an existing vacancy.

Revelle Shop is seeking an experienced, sales-driven Store Manager to lead the day-to-day operations of our Toronto luxury women's fashion boutique.

Revelle is a destination for curated designer fashion, specializing in resort wear, vacation dressing, occasion wear and unique pieces from international designers including PatBO, Charo Ruiz, Hemant & Nandita, AZULU, Rococo Sand, LoveShackFancy and more. Our clients are women who travel, celebrate and dress for the moment, and they expect a five-star experience every time they walk through the door.

We are looking for someone who can take ownership of the store, lead summer hires team, build strong relationships with our clientele and, most importantly, drive sales and grow the business.

This is not an opening-and-closing retail management position. As a small, entrepreneurial business, this role carries an unusual broad scope: you will sell, lead a team, run operations and help shape how the brand shows up online. If you want a narrow corporate lane, this isn’t it. If you want real ownership, direct access to the founder and visible impact on a growing business, it is.

THE ROLE

Sales and store performance

Own the boutique's daily and monthly sales performance against clear targets. Find the opportunities to lift conversion, average transaction value and repeat purchase. Track results daily and bring ownership of the numbers, the challenges and the plan. Coach the team on product knowledge, styling, upselling and closing. Know your best sellers, your slow movers and your customers' buying patterns, and act on them. Build the schedule to a labour budget based on forecasted traffic and business needs.

Clienteling and customer experience

Build and hold strong relationships with our VIP and repeat clients. Reach out proactively when new collections and the right pieces arrive. Follow up after every visit, purchase and styling appointment. Keep client notes, wishlists, sizing and designer preferences current so relationships belong to Revelle. Handle concerns, exchanges and service issues with grace. Turn first-time shoppers into regulars. Support remote clients by phone, text, email and virtual styling. Ask happy clients for Google reviews; word of mouth matters to us.

Inventory and merchandising

Oversee receiving, tagging and organizing new inventory, entered accurately in Lightspeed. Monitor stock levels and investigate discrepancies. Run scheduled cycle counts between full counts, and own inventory accuracy and shrink. Coordinate transfers, holds, special orders and online fulfillment. Maintain accurate pricing and markdowns, and audit the floor daily so every piece is tagged, priced and correctly placed. Steam, prep and style merchandise before it hits the floor. Refresh displays and windows weekly based on new arrivals, best sellers, seasonality and sales data. Replenish sold pieces immediately. Keep the boutique consistently reflecting Revelle's luxury brand image.

E-commerce and omnichannel

Coordinate online orders with store inventory and keep the two aligned. Prepare and oversee fulfillment, packaging and pickups. Work in WooCommerce: create and update product descriptions, imagery and product pages to our standard, and audit the site regularly to remove dead variations, hide sold-out products and fix errors. Support customers on online purchases. Coordinate shipping, duties payments. Understand how in-store activity affects the wider e-commerce business.

CRM, email marketing and client outreach

Build, write and send Revelle's email campaigns in Klaviyo on a weekly to ten-day cadence, covering new arrivals, designer features, restocks, event invitations and seasonal edits. Maintain list health: sync Lightspeed contacts into Klaviyo, manage segments and keep data clean. Report on opens, clicks, list growth and attributed revenue. Capture accurate customer information at checkout and grow our VIP community. Identify the right clients for new-arrival outreach, private shopping and events. Feed customer feedback and frequently requested products back to ownership.

Content and brand presence

Capture in-store content for Instagram and TikTok, including new arrivals, styling, try-ons and behind the scenes. Post stories daily and contribute to the content calendar. Build graphics and campaign assets in Canva using the Revelle brand kit. Write and publish blog content on the website. Identify and coordinate with micro-influencers and local collaborators. Be comfortable representing the brand on camera.

Events and activations

Prepare the boutique for events, launches and pop-ups. Coordinate staff coverage and inventory readiness. Run VIP appointments and private shopping events. Support trunk shows and designer launches. Convert event traffic into long-term clients. Build local partnerships with hotels, concierges and neighbouring businesses to bring new people through the door.

Store operations

Oversee all opening and closing procedures. Maintain cash and POS accuracy, and review transactions, returns, discounts, and refunds. Follow loss-prevention and cash-handling controls and flag any exceptions. Resolve daily operational issues quickly and efficiently.

Oversee store logistics and deliveries, tracking seasonal orders and incoming shipments across carriers. Keep an up-to-date record of expected deliveries, follow up on delays or missing shipments, and ensure merchandise arrives on schedule. Coordinate delivery timelines with the team to plan launches, campaigns and promotions around incoming collections.

Monitor outgoing e-commerce shipments so orders dispatch correctly and tracking stays current. Follow up on delayed, lost or misdelivered packages and coordinate carrier claims. Keep accurate logistics records for incoming and outgoing shipments.

Manage stock levels of store supplies, packaging and shipping materials. Keep the boutique immaculate and ensure merchandise and operational areas remain organized. Report maintenance issues immediately and follow through until resolved. Uphold health and safety requirements, emergency procedures, and incident reporting. Maintain strict confidentiality of all client, employee, vendor, and business information.

Team leadership

Train new team Summer hires on selling, service, designers, product and store procedure. Manage, motivate and hold the sales team accountable. Set clear individual sales expectations and coach against them. Delegate daily responsibilities and confirm they're done. Hold documented one-on-ones and keep records of coaching conversations. Help recruit and onboard. Ensure scheduling, hours and breaks. Develop a trained backup keyholder so the store is never dependent on one person. Maintain a professional, positive, sales-focused culture.

Reporting and documentation

Provide ownership with a weekly written business recap covering results, wins, issues and next week's plan. Feed sell-through, sizing and fit insight back to inform buying. Keep written procedures for recurring tasks current, and ensure all accounts, files, templates and vendor contacts live in company systems.

WHO WE ARE LOOKING FOR

• 3+ years of fashion retail management experience, ideally in luxury, contemporary designer or premium women's fashion
• A proven record of driving sales and hitting targets
• Strong leadership and team-management skills
• Excellent personal selling and clienteling ability
• Strong marketing instincts to support launches, events and promotions
• Ability to multitask, prioritize and adjust to changing store needs
• Strong fashion sense and real confidence styling clients
• Experience with high-value transactions and luxury clientele
• Solid grasp of retail KPIs and store performance
• Experience with POS and inventory management systems
• Strong organizational and problem-solving skills
• Excellent written and verbal communication
• Comfort learning and using retail technology and digital platforms
• Ability to work independently and make decisions
• Availability for weekends, event evenings and key retail periods
• Experience with Lightspeed, WooCommerce, Klaviyo, Canva, online order fulfillment or luxury e-commerce is a strong asset.

Physical requirements: moving between 2 floors for full shifts, receiving and unpacking shipments, steaming and moving merchandise, and occasionally lifting boxes up to 20 lbs.

THE PERSON WE WANT

We are looking for someone who sees a quiet day and asks, "What can I do to generate business?" We want initiative, not someone who waits behind the counter for customers to walk in.

You should naturally think about: Who haven't we followed up with? Which clients would love this new arrival? What isn't selling, and why? What should we move on the floor? How can we increase today's sales? Which customer should we invite back? What can the team do better tomorrow?

Revelle is entrepreneurial, so initiative matters: take ownership, spot problems before they grow and bring solutions rather than complaints.

HOW SUCCESS IS MEASURED

Store sales and monthly target achievement. Conversion and average transaction value. Repeat and VIP client development. Individual and team sales performance. Inventory accuracy and shrink. Customer experience and Google review growth. Client outreach volume and email marketing performance. Staff development and accountability. Store presentation and merchandising. Operational reliability.