Retail Store Manager

PetSmart; Edmonton; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Retail Store Manager who is passionate about pets and dedicated to enhancing customer experiences. This role involves leading a dynamic team, ensuring operational excellence, and driving profitability while fostering a positive store culture. The ideal candidate will have a strong background in retail leadership, excellent communication skills, and a commitment to creating a welcoming environment for both pets and their owners. Join a team that values diversity and the joy of pet ownership, making a meaningful impact every day.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 4-6 years of retail leadership experience required.
• Strong communication and organizational skills are essential.

Responsibilities

• Oversee store operations and financial outcomes.
• Lead recruitment, coaching, and performance management of staff.

Skills

Retail Leadership

Communication Skills

Organizational Skills

Problem Solving

Tools

Computer Applications

Job description

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Store Leader oversees safety, pet parent experience, operations, financial outcomes, and HR functions within the store. Provides leadership by driving culture, achieving results, championing service, and upholding company values.

Essential Responsibilities

Includes, but not limited to:
People Leadership:

• Recruiting, interviewing, hiring, coaching, and terminating staff.
• Fostering an open-door culture, engaging with associates, and leveraging feedback tools.
• Creating schedules, supporting development, and managing performance reviews.
• Delegating tasks, empowering team members, and facilitating communication.
• Addressing grievances, recognizing achievements, and ensuring timely reviews.

Overall Store Experience:

• Leading customer and pet experience, ensuring pet safety and health.
• Handling escalated concerns, improving store environment, and collaborating on community events.
• Maintaining standards, safety, inventory, and store policies.
• Monitoring safety practices, responding to incidents, and managing store procedures.

Business Management:

• Executing strategy and achieving profitability goals.
• Analyzing reports, driving growth, managing expenses, and overseeing schedules and payroll.

Qualifications

• 4-6 years retail leadership experience.
• Full-time availability, flexible schedule including evenings, weekends, holidays.
• Proficiency in computer applications, strong communication, organizational skills, and attention to detail.

Supervisory Responsibility

• Overseeing Experience Leader, Process Leader, and up to 6 lead associates and 70 non-leader associates.

Physical Demands and Work Environment

• Standing, walking, climbing, lifting up to 50 pounds regularly, and occasional exposure to noise, pet hair, and live animals.

Join Us

Make a meaningful impact daily—helping customers, celebrating pets, creating moments that matter. We cherish diversity and the passion for pets among our 50,000 associates.

Interested? Apply now and be part of our team dedicated to doing Anything for Pets and the people who love them!

Note: Exact pay, benefits, and duties will be provided during hiring. PetSmart is an equal opportunity employer and offers accommodations for applicants with disabilities.