Retail Store manager

Mind Games US; City of Leduc; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading specialty retail company in Leduc is seeking an experienced Retail Store Manager to oversee daily operations and lead a passionate team. The ideal candidate has strong leadership skills and a love for board games and pop culture. Responsibilities include managing inventory, delivering exceptional customer service, and ensuring a fun, engaging store atmosphere. This role offers competitive salary and opportunities for growth.

Benefits

Competitive salary

Employee discount

Opportunities for growth and advancement

Supportive and energetic work environment

Casual Dress

Life Insurance

Qualifications

• 3+ years of management experience in a specialty retail environment.
• Proven ability to recruit, hire, train, and coach a winning team.
• Experience in shrink reduction and expense control.

Responsibilities

• Oversee daily store operations, including opening and closing.
• Lead, train, and inspire a high-performing sales team.
• Deliver exceptional customer service and resolve escalated issues.

Skills

Leadership

Customer service orientation

Time management

Organizational skills

Sales strategy implementation

Education

Bachelor’s degree in Business Administration or related field

Job description

We are currently seeking applicants for our new Premium Outlet Mall Location in Leduc.

Mind Games is North America's premier specialty retailer "Where Creative Minds Come to Play"! In our stores, you can find a variety of games, toys, and puzzles for everybody and any occasion. We sell fun and provide opportunities to express yourself through hobbies and interests.

If you support our vision - try yourself and join our team!

About Us

At Mind Games, we’re passionate about creating a fun and engaging retail experience for our customers. Whether it's pop culture, games, or collectibles, we strive to provide exceptional service and unique products in a vibrant, welcoming store environment.

Position Overview

We are seeking an experienced and highly motivated Retail Store Manager to lead our team and oversee all aspects of daily store operations. The ideal candidate has strong leadership and organizational skills, a passion for retail, and a love for board games and pop culture.

Key Responsibilities

• Oversee daily store operations, including opening/closing, scheduling, and reporting
• Lead, train, and inspire a high-performing sales team
• Deliver exceptional customer service and resolve escalated issues professionally
• Manage inventory levels, merchandising, and visual presentation
• Analyze sales performance and implement strategies to drive growth
• Recruit, hire, coach, and develop team members to meet company standards
• Maintain a clean, organized, and customer-friendly store environment
• Ensure adherence to company policies, processes, and operational procedures
  
  

Qualifications

• Bachelor’s degree in Business Administration or a related field (preferred)
• 3+ years of management experience in a specialty retail environment
• Strong leadership and customer management abilities
• Proven ability to recruit, hire, train, and coach a winning team
• Excellent multitasking, time management, and organizational skills
• Customer service-oriented with a solid understanding of retail operations
• Experience in shrink reduction, expense control, merchandising, and brand strategy
• A passion for board games, pop culture, and creating a fun store atmosphere
• Outgoing, engaging personality with a drive to exceed sales goals
• Highly motivated, self-directed, and team-focused
  
  

What We Offer

• Competitive salary
• Employee discount
• Opportunities for growth and advancement
• Supportive and energetic work environment
• Casual Dress
• Life Insurance