Retail Store Manager

Provisions Market + Gifts; City of Langley; On-site; CAD 50,000 - 70,000; Full time

Job summary

A local retail company in Langley, Canada, is seeking a proactive Retail Store Manager to oversee daily operations and support business growth. Responsibilities include leading retail activities, managing inventory, and supervising staff. Ideal candidates possess strong leadership, organizational, and communication skills, along with prior retail management experience. Join a team dedicated to providing exceptional service and quality products.

Qualifications

• Previous experience in retail management or leadership role is essential.
• Must possess strong customer service and communication skills.
• Proven ability to manage inventory, staff, and daily operations.

Responsibilities

• Lead daily retail operations and ensure exceptional customer service.
• Manage inventory, product displays, and stock levels.
• Supervise, train, and support staff.

Skills

Leadership

Organizational skills

Communication skills

Customer service

Inventory management

Time management

Basic marketing knowledge

Education

High school diploma or equivalent

Post-secondary education (asset)

Tools

Google Workspace

Microsoft Office

Job description

Company Description

Provisions Market + Gifts offers a thoughtfully curated selection of high-quality, Canadian-made food and gift items. With over 60% of their products sourced from British Columbia and the remainder from neighboring provinces, the store provides a holistic shopping experience that celebrates local craftsmanship and sustainability.

Role Description

We are looking for a proactive and organizedRetail Store Managerto oversee daily store operations and support our growing business. This is a hands-on role that requires leadership, initiative, and strong organizational and communication skills.

Key Responsibilities:

• Lead daily retail operations and ensure exceptional customer service
• Search for and maintain quality product selection
• Manage inventory, product displays, and stock levels
• Maintain and manage the store’s annual revenue and expense budget
• Supervise, train, and support staff; manage payroll
• Take charge of administrative responsibilities and office tasks
• Maintain and update the online store and company website
• Execute marketing initiatives, including social media and promotions
• Develop new gift baskets and creative product ideas
• Carry out projects as directed by the owner
• Provide regular reporting (daily, weekly, monthly, yearly)
• Handle basic bookkeeping and reporting
• Engage in networking and public relations

Qualifications:

• Previous experience in retail management or leadership role
• Strong customer service and communication skills (written and verbal)
• Proven ability to manage inventory, staff, and daily operations
• Excellent time management and organizational skills
• Ability to prioritize and meet tight deadlines
• Comfortable working independently and taking initiative
• Familiarity with office software (e.g. Google Workspace, Microsoft Office)
• Basic marketing knowledge (social media, promotions, email campaigns)
• Project management and planning skills
• Basic bookkeeping and financial reporting experience
• Strategic thinking and problem-solving mindset
• High school diploma or equivalent required (post-secondary education is an asset)