Retail Store Manager

PetSmart Charities; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

Join a leading company as a Retail Store Manager, overseeing operations, enhancing customer experiences, and leading a dedicated team. This role emphasizes leadership, strategic execution, and a passion for pets, ensuring a positive environment for both associates and pet parents.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 4-6 years retail leadership or customer-focused experience.
• Full-time availability, flexible schedule including evenings, weekends, holidays.

Responsibilities

• Overseeing safety, pet parent experience, operations, and HR functions.
• Driving sales growth and managing expenses.
• Recruiting, coaching, and managing staff.

Skills

Communication

Organizational Skills

Leadership

Customer Focus

Flexibility

Tools

Computer Applications

Job description

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Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Store Leader oversees safety, pet parent experience, operations, financial outcomes, and HR functions within the store. The role involves providing leadership, driving culture and strategies, achieving results, and upholding company values.

Essential Responsibilities

Responsibilities include, but are not limited to:

People Leadership

• Recruitment, interviewing, hiring, coaching, and termination decisions.
• Fostering an open-door culture, engaging with associates, and leveraging feedback tools.
• Creating and managing staff schedules.
• Supporting associate development through reviews, recognition, training, and mentoring.
• Delegating tasks and empowering team members.
• Communicating effectively and responding to changing priorities.
• Handling associate grievances and recognizing engagement.
• Ensuring timely completion of reviews.

Overall Store Experience

• Leading the associate and pet parent experience, ensuring safety and health of pets.
• Managing pet parent interactions and resolving concerns.
• Creating a positive store environment and collaborating on events.
• Maintaining store standards and compliance.
• Conducting safety and policy audits.
• Responding to safety incidents and managing store procedures.

Business Management

• Executing corporate strategies and achieving profitability goals.
• Analyzing reports, identifying issues, and implementing improvements.
• Driving sales growth and managing expenses.
• Coordinating with corporate partners and managing schedules and payroll.
• Preparing reports and supporting store operations.

Qualifications

• 4-6 years retail leadership or customer-focused experience.
• Full-time availability, flexible schedule including evenings, weekends, holidays.
• Proficiency in computer applications.
• Strong communication and organizational skills.
• Ability to work under pressure and maintain composure.

Supervisory Responsibility

Overseeing Experience and Process Leaders, up to six lead associates, and 10-70 non-leader associates, in accordance with company policies.

Physical Demands and Work Environment

• Standing, walking, climbing, handling objects, and reaching are required.
• Lifting up to 50 pounds frequently; team lifts over 100 pounds occasionally.
• Exposure to moving parts, pet hair, and animal handling; moderate noise level.

Join Us

Be part of a team making a difference every day. Celebrate moments with pets and their owners, and enjoy a diverse and inclusive work environment. Apply now and start making a meaningful impact!