Retail Store Manager

Prime Communications Canada Inc; Brantford; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental & vision benefits

RRSP match program

Employee discounts

Flexible full-time hours

Job summary

Prime Communications Canada Inc. in Brantford is seeking a Retail Sales Manager to lead daily store operations and drive sales at the Rogers/Rogers Fido store.

You will supervise staff, coach the team, manage inventory and promotions, and ensure exceptional customer service aligned with Rogers standards. This role emphasizes leadership, accountability, and growth within a dynamic retail environment.

Qualifications

• Possess 2 to 3 years of retail/customer service experience.
• Be experienced in driving top line sales & services in a commissioned environment.
• Have exceptional communication skills and coaching abilities with strong performance management skills.
• Be tech savvy with high interest in learning and growing within a fast-paced communication retail environment.
• Possess excellent organizational, administration, and time management skills.
• As part of our selection process, all candidates must clear a Criminal Records Check and ID verification.
• You need to be legally eligible to work in Canada with a valid work or study permit.

Responsibilities

• Leader of staff and operations: Supervise all staff in the store and coordinate work to ensure productive operations at all hours; ensure policies and procedures are followed; manage store cash and inventory.
• Creating and enhancing your sales team: Develop and lead a high-performance store team through coaching, mentoring and training.
• Dedicated to training, development and growth: Attend training events; stay current with Rogers policies and procedures.
• Sales Expert: Utilize sales tools and promotions; increase sales and expand markets to meet goals.
• Service Oriented: Interact with customers following Rogers/Fido guidelines and standards.
• Problem Solver: Troubleshoots customer care issues and provides solutions with internal contacts.

Skills

Retail sales

Customer service

Team leadership

Coaching

Job description

Prime Communications Canada is the largest Rogers dealer in Canada, with over 80 Rogers and Fido retail locations and B2B services across the country. We are proud to represent Rogers, Canada’s largest provider of wireless communications services and one of Canada’s leading providers of cable television, high-speed internet, information technology, and telephone services to consumers and businesses. As the world of wireless technology continues to evolve, Prime continues to pursue opportunities to expand and grow our retail and business footprint to deliver a great solution focused experience for our customers every day.

Why Prime?

• We empower you to unleash your entrepreneurial spirit: operate like the owner you are
• We support your drive for results: hold yourself accountable for the performance and quality of your work
• We see the importance of teamwork: success is the responsibility of everyone. Every role has a significant part to play
• We create an environment where employees can have fun:a place where you want to come to work everyday

As a RetailSales Manager (Store Manager) of our Retail Team and working at our Brantford RogersStore, you will be responsible for the sales and daily operations of your store. Daily operations include staff management, staff development, customer satisfaction, merchandising, inventory management and carrying out promotional activities

What’s in it for you?

• A diverse community of people aspiring to become better versions of themselves everyday while working towards a common a goal; a place that gives you a sense of belonging; a place where you are encouraged, empowered and celebrated
• Flexible full-time hours
• Competitive compensation base + commission with uncapped earning potential
• Health, Dental and Vision Benefits package including Employee Assistance Programs (EAP)
• RRSP match program to help you plan for your future
• GoodLife Corporate Membership Discount
• Work-perks and discounts on different food, clothing, wellness companies and more.
• Career growth opportunities within the company.
• Rogers/FIDO product and service discounts
• Contests and incentive rewards

A day in the life of a Retail Sales Manager:

• Leader of staff and operations: Supervise all staff in the store and coordinate work to ensure productive operations at all hours. Responsible for the consistent application of Prime Communications Canada Inc. and Rogers policies and procedures, and staff education on the same. Ensure that all health, safety and security regulations are adhered to and required standards are met. Responsible for store cash management based on company policies and procedures. Execute strict inventory control and assists with inventory counts, as required
• Creating and enhancing your sales team: Develop and lead a high-performance store team through effective coaching, mentoring and positive modeling. Actively recruit, select and train new team members as required. Commit to a cycle of continual learning about products, services and selling skills and techniques
• Dedicated to training, development and growth: The RSM will be required to attend training events throughout the year and will be expected to maintain a specific level of knowledge utilizing Rogers online training modules and in-class courses. Understand and comply with the policies and procedures laid out by the Company. Keep up-to-date with all applicable company and Rogers’ policies and procedures
• Sales Expert: Effectively utilize all sales tools and promotion and actively participate in incentives and programs. Increase sales, expand markets, and promote business to meet given goals within provided guidelines. Make prospecting an integral part of regular routine
• Service Oriented: Interacts with customers following the guidelines provided through Rogers / Fido programs and standards
• Problem Solver: Troubleshoots customer care issues and provides solutions by working with key internal contacts

Who you are

• You are an energetic leader: you have a dynamic personality, exuding a ‘make it happen’ attitude
• You arecustomer focused: high level and distinct skill in customer service and sales
• You havestrong communication: possess excellent written and verbal communication skills
• You can empower your team: oversee your team’s performance and provide constructive feedback. You establish clear goals and expectations for your team to meet
• You posses greatinterpersonal skills: build rapport and relationships with customers and colleagues
• You are a collaborator: bring a great attitude and demonstrate desire to achieve and contribute to the team

What you need

• Posses 2 to 3 years of retail/customer service experience
• Be experienced in driving top line sales & services in a commissioned environment
• Have exceptional communication skills and coaching abilities with strong performance management skills
• Be Tech savvy with high interest in learning and growing within a fast-paced communication retail environment
• Possess excellent organizational, administration, and time management skills

What you need to Know

• As part of our selection process, all candidates must clear a Criminal Records Check and ID verification. Previous employment verification may be required depending on the role.
• You need to be legally eligible to work in Canada above and must have a valid work or study permit.
• Prime Communications Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.