retail store department head

Government of Canada - Western; Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established government entity is seeking a dedicated retail supervisor to lead a dynamic team in a fast-paced environment. In this role, you will oversee staff, manage sales operations, and ensure customer satisfaction while maintaining high-quality standards. Your ability to multitask and communicate effectively will be key to success as you navigate daily challenges and drive team performance. This position offers a unique opportunity to contribute to the community while enjoying a range of health benefits and a supportive work environment. If you are a reliable team player with a passion for retail, this role is perfect for you.

Benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Free parking available

Qualifications

• 2-3 years of experience in a supervisory role in retail.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Supervise and train staff, assign duties, and manage inventory.
• Prepare sales reports and resolve customer issues.

Skills

Client focus

Excellent oral communication

Efficient interpersonal skills

Attention to detail

Ability to multitask

Education

College/CEGEP

Tools

MS Outlook

Job description

Overview

Languages: English

Education

• College/CEGEP

Experience

2 years to less than 3 years

Work Environment

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Supervise office and volunteer staff
• Perform opening and closing activities
• Ensure that the quality of products meets established standards
• Perform same duties as workers supervised

Supervision

5-10 people

Experience and Specialization

Computer and Technology Knowledge

• MS Outlook

Area of Specialization

• Retail store

Additional Information

Transportation/Travel Information

• Public transportation is available

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking
• Ability to distinguish between colours
• Standing for extended periods
• Bending, crouching, kneeling

Weight Handling

Up to 23 kg (50 lbs)

Personal Suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Ability to multitask

Benefits

Health Benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Other Benefits

• Free parking available
• Parking available