Retail Store Associate

Wild Fork; Hamilton; On-site; CAD 21,025 - 29,945; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

RRSP Plan

Culinary Training

Vacation Time, Paid Holiday & Birthday PTO

Monthly Bonus Potential

Free Shipping

One giveaway product a month

Allowance per month to shop in store

Job summary

Wild Fork in Hamilton, Ontario, is looking for a full-time Team Member to provide an exceptional customer experience. You'll receive training to become a personal chef and butcher while ensuring inventory control and packing online orders.

The role involves lifting up to 50 pounds, maintaining a clean store, and processing e-commerce orders. Ideal candidates should have customer service experience and excellent communication skills. Benefits include medical insurance, culinary training, and vacation time.

Qualifications

• 1 year of customer service experience in retail, hospitality, or restaurant is required.
• Excellent verbal communication skills to interact effectively with various people.
• Ability to work a flexible schedule, including mornings, evenings, and weekends.

Responsibilities

• Deliver memorable customer experiences and educate them about products.
• Assist during the check-out process and maintain store cleanliness.
• Manage cash register transactions and product stocking.

Skills

Customer service skills

Verbal communication

Time management

Organizational skills

Problem analysis

Education

High school degree or GED

Job description

As a Wild Fork Team Member, your focus is to deliver a memorable experience to all of our guests. You will receive training to become a personal chef and friendly butcher, gaining extensive product knowledge to recommend dishes or proteins. You will also ensure proper inventory control to maximize freshness and availability, replenish low‑stock items, pick and pack online orders, and provide a friendly check‑out experience.

Position Type & Compensation

Full time. Starting wage: $18.50 per hour + bonus potential.

Values

• Determination
• Simplicity
• Availability
• Humility
• Sincerity
• Discipline
• Ownership

Essential Tasks and Responsibilities

• Be a brand ambassador – enthusiastic and passionate about our quality products, educating the consumer on what Wild Fork stands for
• Become a product and culinary expert by giving total effort during our training classes to provide great recipes and tips on how to cook our protein
• Provide a butcher‑friendly shopping experience by personalizing every step of the way
• Assist customers during the check‑out process and deliver an experience to remember
• Perform stocking duties such as lifting up to 50 lb, rotating products, ordering, dusting, and cleaning store
• Oversee daily price changes and manage cash register as required
• Process customer e‑commerce orders and oversee timely product hand out for deliveries
• Must be able to work in an extremely cold environment – pulling racks, processing shipments, and performing monthly inventory in our walk‑in freezer
• Perform other related duties

Physical Demands and Work Environment

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures – walk‑in freezers
• Stand and walk for up to 8‑10 hours
• Frequent movement within the store to access various departments, areas, and products

Benefits & Perks

• Medical, Dental & Vision Insurance
• RRSP Plan
• Culinary Training
• Tenure Program
• Higher Education Programs
• Vacation Time, Paid Holiday & Birthday PTO
• Monthly Bonus Potential
• WF Unlimited – Free Shipping
• Chew On This – One giveaway product a month
• Wild Chef – Allowance per month to shop in our store

Qualifications

• High school degree or GED preferred, not required
• One year of customer service experience in retail, hospitality, or restaurant is required
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people by showing interest and carefully listening to their needs
• Work with integrity as a team toward a shared vision
• Be determined and deliver superior results with a sense of urgency, time management, and prioritization
• Treat it like you own it – take ownership and responsibility to be successful
• Acts with respect and values other opinions
• Strong cognitive skills, including problem analysis
• Enthusiasm and passion for food and customer service preferred
• Excellent organizational and multitasking skills
• Show dependability and commitment
• Fundamental math functions such as addition, subtraction, multiplication, and division
• Ability to meet seasonal peaks, workloads, and deadlines
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, and weekends/holidays required

Due to the nature and job duties of this role, employment‑based immigration sponsorship is not available for this role.